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Call-M@il

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PCQ Bureau
New Update

Developed by Tata Infotech, this system lets users listen

to their e-mail over the phone. Comp- rising Windows software and a plug-in hardware card,

it uses voice synthesis to read out the e-mail.

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This is great for those who are often away from their PCs

and networks. Their e-mail is just a phone call away. The software is aimed at ISPs, who

can provide this feature as an added service, as well as at large corporate users. Its

built-in POP3 client logs into the users’ POP3 servers and reads the mail.

Call-Mail uses a Dialogic voice-fax ISA card, and a

text-to-speech engine to convert the e-mail to voice. It’s very easy to set up. Nor

is it demanding on hardware requirements: a P133 with 32 MB will work, though a better

system is recommended. There are a few settings to make. Set up the mail servers, add

users, give them their phone IDs and passwords, start the service, and you’re ready

to go.

The text-to-speech engine uses phonetics to read the mail,

and the speech is mostly intelligible. When it’s not, the speed, pitch, or volume of

the voice can be varied: the user does this by pressing keys on his phone’s keypad.

But Call-Mail doesn’t give the user any "online help" on these options.

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Ten voices are available to read the e-mail, but users

cannot choose from these. The administrator must select and set a voice, and Call-Mail has

to be restarted if the voice is changed.

color="#FFFFFF">Call-M@il v1.0

Software and plug-in card

for ISPs or large offices; reads out e-mail over the phone. Price: Four

channels with fax Rs 400,000 (50 users), Rs 465,000 (100 users), Rs

500,000
(200 users)






Features: Supports ten voices, mail faxing, and voice-mail recording and
attachment.






Pros:
Reads mailbox details and lets you jump to any message number, or skip a message

or parts of it, or delete/undelete specific messages. Quick operation: cut through the

prompts if you know the commands, to save time and money on a call.






Cons:
Voices are not user-selectable. Could do with more "online help" user

prompts, such as for the key commands to change volume, pitch, and speed of the voice

reading out the mail.






Source:
Tata Infotech, Manish Commercial Center, Dr Annie Besant Road, Worli, Mumbai

400025. Tel: 22-4933560, Fax: 4950318

The software has several neat features. When you call

the service, in addition to listening to your e-mail, you can have it faxed to the number

you specify. You can "cut through" the voice prompts to quickly reach your mail,

without listening to menu commands that you already know. You can skip messages, or jump

ahead by words and sentences to listen to specific parts of a message, when you’re in

a hurry.

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Call-Mail works very well with tone dialing. To use it with

pulse, you need another software utility, provided free by Tata Infotech on demand. Any

such system is less consistent with pulse; but most phone handsets do have tone dialing,

and even if you’re calling from a pulse area, you can press the * key for Tone when

you connect to the system.

The software is well designed, with e-mail user habits in

mind. It first reads out the mailbox size and the number of messages in the inbox. Once

this is done, it lets you read any message number you want. When you specify a message, it

says whom the message is from, the subject, date, and then reads out the rest of the

message. If there is an attachment with the message, the software tells you the name of

the attachment. In addition to this, you can also delete or undelete a particular message

with phone keypad selections.

The software also has a report generation tool for

generating reports for billing, traffic analysis, and the call data.

It could do with improvements in "online" help to

calling users, and in configuration options for administrators, where it’s somewhat

limited.

Call-Mail adds a convenient method for business travelers

to quickly access their mail. Or for users who move about in a large office—say

salesmen—without having a PC dedicated for them. Overall, an innovative and useful

system.

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