by April 4, 2014 0 comments

Before we start looking at the aspects of Mcube cloud telephony, let us first get a quick understanding of what cloud telephony is. With the help of a cloud-based telephony system, you can make your business look larger than it really is. A hosted phone system generally gives you an auto attendant, call waiting, call forwarding, music on hold and access to a dial-by-name directory that allows callers to easily reach any person on your phone system. Also, with a cloud-based phone system, your employees don’t need to glue themselves to their desks to receive important calls. Calls can be routed to cell phones or home phones, as necessary. Calls can also be routed based on who’s calling and what time it is (so you won’t receive calls out of the office on certain days). Cloud phone systems can also interact with customer relationship management software. You don’t have to pay for service, maintenance or support on any hardware, and set up is easy.
MCube a cloud telephony solution that is available as a Software as a Service (SaaS) solution. MCube enables organizations to greet, route and track all incoming business calls 24×7, 365 days a year to exercise complete control over their customer interactions. The cloud telephony solution has three sub-components namely: Mcube X, Mcube IVRS and Mcube Track. Mcube X is Virtual PBX (private branch exchange) which can be used by a business to route external calls through a network of internal phone lines, mobile numbers or VOIP numbers. Basically, it connects all these numbers to one Mcube X number. So, this gives flexibility to the employees to work from their home, office, or on the road on their mobile phone but still receive calls from your virtual telephone number. You can also transfer callers or have the phone answered by an auto-attendant to direct callers to different departments or people. We now look at the requirements to use this service and how it works.
There is absolutely no need of any dedicated hardware or software to get this service up and running. All that is required is a VMC account with login credentials and with few clicks and in a couple of minutes, you will start using this system. Now, let’s look at how it works.
You will be given a landing number which will be used for calling. A standard scenario for the complete working for this system would be: first the caller dials the landing number, who will then be greeted by a customized greeting and followed by live operator or auto-attendant as chosen by you. Thereafter, the call will be redirected to any individual within the organization. As an administrator, you can make some configurational changes for each activity by making use of the web interface. It can include sending miss call alerts, thanks giving messages, feedbacks, reminders etc. As described earlier, here the biggest benefit is that the calls can go to landlines or mobile phones in any location. But there’s a glitch. Whenever a call is redirected, it’s actually making a call to redirect it which was not there in legacy systems. So automatically, the cost for using the service is expected to be much higher than what it used to be in earlier PBX systems. I personally feel that at the back of the mind of some users, data security could be a concern. But that is fine because it happens with every cloud application.

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