Powergrid Corp of India Ltd :Inspection Call Management

A Web based system to ease the process of registration, processing and monitoring of inspection calls anytime, anywhere

Wednesday, May 07, 2008

Being responsible for for the establishment and operation of regional and national power grids, Powergrid has to maintain a massive variety of technical equipment/systems that are spread over multiple locations. In the past, inspection calls were raised by contractors, suppliers or manufacturers by filling up the prescribed form and submitting the same by post, fax or in person. These forms were reviewed manually and assigned to the concerned inspection office/engineer and were communicated again through the same process. You can well imagine how time consuming and cost intensive the whole process would be. Further, material clearance certificates were being issued manually and records kept manually, which were difficult to trace on a short notice.
It was decided to develop a web based inspection call management system (ICMS) that would automate the entire process of making inspection related calls right from the customer end to the point where the query is finally resolved. The tangible benefits of the solution include a reduction in man-days wasted on making and receiving calls, savings in communications costs, increased client satisfaction and greater level of transparency.

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