by January 17, 2013 0 comments



Tata Consultancy Services (TCS) announced that it has been designated as a Leader in Insurance BPO in the Everest Group report ‘A PEAK into the Leaders, Major Contenders and Emerging Players of Insurance BPO’. Among the attributes that earned TCS the prominent position are its Market Success, Scale, and its strong technology capability characterized by TCS BaNCS Suite of platforms for Insurance.

In this report, Everest Group analyzed the position of 10 service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Capital Markets BPO. The PEAK Matrix is a framework to assess the absolute market success and overall capability of service providers. These service providers are divided into three categories, Leaders, Major Contenders, and Emerging Players, based on market success and delivery capability.

“Beyond cost, effective technology and platform leverage, domain expertise, ability to delivery judgment oriented processes, and a balanced shoring delivery model are emerging as winning themes in the Insurance BPO market place. TCS’ demonstrated capability across several of these attributes helped it achieve the recognition,” said Rajesh Ranjan, Vice President, Everest Group.

“TCS’s experience and expertise in delivering complex insurance business processes, risk & actuarial work and its BaNCS Insurance platform has helped TCS win and deliver some of the largest and most complex business process transformation deals in the Insurance industry. Customer’s across all the insurance segments & geographies continue to see significant improvements in efficiencies & effectiveness as they leverage TCS BPO Services. We are thus pleased to see Everest Group’s ranking which recognizes the success of our approach” said Abid Ali Z Neemuchwala, Global Head, BPO Services.

TCS has over three decades of experience partnering with over 90 regional and global insurers to achieve improved operational efficiencies, reduced costs and customer / partner satisfaction. TCS services span all insurance segments – Life, Healthcare, Property and Casualty (General Insurance) as well as Annuities, Pensions & Retirement and span the complete life-cycle. TCS’ FOREâ„¢ transformation methodology, the TCS BaNCS suite of platform solutions and its Global Network Delivery Model GNDMâ„¢ enables TCS to be a strategic and proactive growth enabler for its Insurance customers.

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