This Computerised Dealer Service Center (CSDC) project was initiated by the
Commercial Taxes Department to computerize the processes of the dealer centers,
so that transparency, reliability and convenience and convenience could be
established between the DSCsand dealers. Previously the entire dealer service
was cumbersome, and dealers had to go through a number of processes to acquire
various sales tax forms. The entire process was person dependent. If a staff
member or CTO was not available in the office, no forms could be issued. To
overcome such issues and minimize human interaction, the department implemented
an online system where dealers can register for services. The CTO fixes limits
on the number of forms that a dealer can indent, and a limit is set. This is a
onetime activity by the CTO. The dealer can log in to his account. The system
will display his eligibility/ineligibility and the blank form still available
with the dealer from previous indent. This shows the status of monthly returns
filed by the dealer, and tax default if any. The dealer can indent any number of
forms up to his eligibility limit. The system indicates cost of forms,
transaction charges and courier charges. The dealer makes the payment either
through credit card or using the lump sum advance deposit made to CDSC. Once the
dealer has made his submission, a confirmation mail is sent to him. Then the
Centralized Dispatch Centre will dispatch forms within 24 hrs of receipt of
request.
Project Specs |
Business problem:Entire process was
person dependent. If the staff or CTO were not available in the office, no
forms could be issued.
IT solutions: Converted the entire process of acquiring sales tax
forms into an online system.
Impact:Reduced interface between tax collectors and tax payers.
Transparency is built in once one's time parameters are fixed by CTO
IT Implementation partner:
CTD & APTS |
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