Hertz Connects its Hourly Rental Vehicles with Datavenue IoT Solutions from Orange Business ServicesJanuary 11, 2017 0 comments
Orange Business Services has won a three-year contract with Hertz, for IoT connectivity services to support its hourly vehicle rental service. The Hertz 24/7 hourly rental service is currently available for businesses and through retail partnerships, allowing users to pick up their rented cars or vans at any time, for any duration and from convenient locations. Orange will provide the IoT connectivity across seven European countries: Belgium, France, Germany, Italy, Netherlands, Spain and the UK.
Hertz 24/7 also operates through retail partnerships with Costco, B&Q and IKEA in the UK and with other retailers, including Leroy Merlin and IKEA in other European countries.
With the IoT connectivity that provides voice services from the vehicles, customers now have a direct line to the Hertz contact center. Previously, each country had to use a local operator to provide the SIM cards. The new deal with Orange Business Services enables Hertz to centralize the management of its fleet’s SIM cards and service management with one global communications provider.
“We are constantly evolving as a business to reflect the changing demands of our customers. Our partnership with Orange Business Services is an ideal step for us as we embrace the future and take on new digital technologies that improve customer service,” said Fabrice Genty, senior director, Car Sharing Operations at Hertz.”
“IoT technology paves the way for new innovative services in the future. Working with a global player in the industry like Hertz is a great opportunity for us to showcase our global IoT expertise and the reliability of our services. We prioritize an unmatched customer experience, and we’re firm believers in pushing the boundaries of innovation. By working with Hertz, we can do both,” said Anne-Sophie Lotgering, senior vice president, Europe, Russia & CIS at Orange Business Services.
The Orange Business Services IoT connectivity service is part of Datavenue, a modular IoT, and Analytics solution.