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ICICI Bank : IntelliRADAR Selling Framework Compliance Solution

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PCQ Bureau
New Update

ICICI Bank's International Private Banking serves high networth indi-vidual

clients globally through dedicated teams for Relationshipmanagemnet and and

Research and Operations. The challenge is incomplying with the myriad of complex

rules followed by differentcountries, e.g. products that can be sold or not

sold, etc.

The conflicting objectives of compliance within acceptable TATs haveto be

met. In the earlier process, Excel (file based ) toolkits were used,which were

not scaleable for frequent changes and there was 100% re-liance on human

verification of all compliance requirements. This project,which has been

deployed can change compliance rules and grids on the flyby business users with

ZERO involvement from IT. Plus, it has reduced thenumber of human touch points

required for servicing clients, thereby im-proving TAT and improving client

satisfaction with near zero risk of noncompliance consequent penalties. In the

future, the bank is planning to ex-tend the project to Front end Order

management processes and other frontend modules to improve its client servicing.



Project Specs
Project Head:VivekanandSharma

Deployment Location:

Deployedacross globe wherever sales teamcan prospect within

regulatory frame-work.

Team Size:

5 internal employees

Tech Used:IntelliRADAR

modeldriven decisioning, process and per-formance management

frameworkembedding IntelliPush — rules basedevent engine; Platform is based

onJava / J2EE; IntelliPush is a C/C++engine with open XML based APIs—RDBMS —

Oracle 10g—Webserver — Apache Tomcat 5.5—JDK 1.5

Expected life:

6-8 years

Implementation

Partner




Dr. Ram Ramdas,Herald Logic Implementation Partner

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