ICICI Bank : Payout Automation of Products in Assets

This is an in-house implementation at ICICI bank targeted for its Debt

Service team and agencies of ICICI bank for Debt Service Management Group (DSMG).

Through this project, ICICI bank has automated pay out of debt service agencies

for its various departments. These payouts are based on the performance of the

collection agencies which is measured across 8 parameters.

Calculations of the payouts were traditionally bottom up and the agency would

raise a bill for the amount that needs to be remunerated. The data collector

task was a time consuming and a tedious task. The entire process of getting the

bills from the vendors, auditing the data, getting the bills processed and

payments effected was anywhere from a fortnight to a 4 -month long process.

To tackle these challenges, ICICI bank implemented Payout Automation of

Products in Assets (PAPA). This project uses top down approach instead of bottom

up.

Now vendors dont have to raise any bills. All calculations are done by

Transaction Business Management System (TBMS) engine based on the data available

in Collection Activity Processing System (CAPS).

According to ICICI bank, after implementation of this project, process time

has been drastically reduced from more than 2 months to less than 3-4 days and

3500 agencies and over 25000 collection agents have been benefited by this

project.