iGate Global Solutions' Unified Communication Deployment

The Problem: Collaboration and resource/knowledge sharing between employees worldwide was a major challenge that had to be overcome. Besides collaboration on the desktop, with the integrations came the need of having people talk to each other on the CUG/Phone systems. This brought along with it challenges of IP Addressing, Telephony Regulations and licenses, disparate PBX systems and technologies. With the rapid strides in IP replacing TDM voice across the globe, iGATE was looking towards a software PBX that would integrate with the existing telephony and video conferencing systems of the organization.

The Solution: iGATE implemented MS Lync 2010 for text chat, desktop sharing, and connected it to the Voice and Video Infrastructure worldwide. The connectivity to the EPABX systems was done using SIP trunks between Lync Servers, Avaya Session Manager Servers and Cisco Call Manager Servers. This facilitated Voice from the Lync 2010 software phone to the various hardware phones and onto the telephone lines connected to these EPABX systems.

The Result: Before implementing Lync 2010, iGate had to depend on a third party solution to invite clients and vendors on a video conference. This was an added expenditure and hampered their service delivery. Today they are able to invite customers to a multi-party video call where different teams located in different locations can communicate with the client on a single platform. The company has saved employee travel costs by 28% due to this implementation. There are about 16,000 users actively using this system per day.