IT Help and Support

It's important for an organization to keep an eye on how effectively its IT

equipment is running to minimize failures in the system and ensure seamless

productivity. Again to keep your customers (both internal or external)

satisfied, it's equally important to reduce the troubleshooting time.

This is possible only by using a good helpdesk management system. There are

ample helpdesk management software, both commercial and free, available today in

the market. Some of them are in the form of installable software and some are in

the form of virtual appliances. In this article, we will talk about some of the

most popular Open Source helpdesk systems. While some are purely Open Source and

free, some are Open Source but not free. Also, there are other helpdesk

management systems based on Open Source foundation.

However, all of them, being based on Open Source in one way or other, are

very feature-rich and at the same time don't burn a hole in your pocket.