by February 18, 2011 0 comments



ITC Infotech, a global IT services and solutions company and a fully owned subsidiary of ITC Ltd., today announced the successful ‘go-live’ implementation by Coca-Cola North America of the SAP BusinessObjects Supply Chain Performance Management application. The implementation — completed in cooperation with SAP Consulting — has been rolled out to multiple users across the North American region and is a key milestone for the Coca-Cola Company, allowing it to effectively align supply chain goals with business goals, providing visibility into end-to-end supply chain processes that will help drive process consistency.

‘We certainly like what we have seen so far,’ said Russ Rodal, Metrics Program Manager, Coca-Cola Company. ‘SAP BusinessObjects Supply Chain Performance Management aligns very well with the guiding principles of our project: focusing on metrics that need little manual intervention, focusing on metrics that help drive process consistency, and focusing on metrics that are in line with industry standards. The application tightly follows the Supply Chain Council’s SCORTM model, and while it allows for customizing the metrics, we are trying not to. And because the SAP NetWeaver Business Warehouse captures significant details about business transactions, we can aggregate the data on the fly in the application and not be bound by a static data model. So when the business re-organizes, we change dashboards, not solution configuration.’

Coco-Cola’s global supply chain is one of the most complex networks of plants, bottlers, warehouses and customers. Due to the existence of multiple product lines following multiple supply chains with differing supply chain objectives, Coca-Cola has been facing challenges of bringing in consistency of reporting and having real-time information on which to base tactical and strategic decision making.

ITC Infotech, together with SAP Consulting, has successfully implemented for Coca-Cola North America, SAP BusinessObjects Supply Chain Performance Management. Coca-Cola is now planning a global rollout of the application in the bottler’s network, which will help it map, manage and monitor supply chain strategy, having consistent definition and common data sources for metrics across the organization. The implementation of the application is part of Coca Cola’s post-merger integration, helping empower its supply chain strategy and tactical decision making through fast and real-time access to critical information and metrics.

‘With globally extended and complex supply chains, it’s critical for companies to enable actionable insight that supports continuous improvement with an end-to-end view of performance and root-cause analysis,’ said Thad Dungan, vice president, Solution Management at SAP. ‘Aligning supply chain strategy with corporate objectives across key lines of business in a timely and cost-effective manner can make all the difference in achieving superior supply chain performance. The SAP BusinessObjects Supply Chain Performance Management application helps address the challenges of growth and profitability by leveraging leading industry-standard content that is supported by a flexible framework to add and modify key performance indicators.’

The implementation of SAP BusinessObjects Supply Chain Performance Management was begun by ITC Infotech in July 2010. A project team of 12 experts was involved in the implementation, focusing on supply chain, business warehouse, enterprise portal, delivery and project management. After multiple rounds of tests and architectural reviews, the application today reports the supply chain performance for the areas of demand planning, production and customer service. The performance scores are available on a real-time basis and users have the flexibility to create their own reports and dashboards based on their areas of interest and priority.

‘By implementing SAP BusinessObjects Supply Chain Performance Management for one of the world’s largest beverage companies with global operations, we are further establishing our leadership and domain expertise in transformation initiatives that take a measurement-driven approach to improving operational and supply chain processes and effectiveness,’ said L N Balaji, president, U.S. Operations, ITC Infotech. ‘We understand the growing complexity of global supply chains and are working with companies to help them leverage performance insights to drive growth and profitability by aligning operations strategy with enterprise objectives.’

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