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Messaging Solutions

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PCQ Bureau
New Update

MS Exchange continued its run at the top, even as number two, Domino, improved its position slightly, from an indexed score of 80 last year to 84 this year. Novell's Groupwise saw a decline and Linux-based solutions made an entry into the Users' Choice Club. 

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Linux-based systems do not include, say Domino on Linux, but include systems based on

Qmail, etc.

Here again, the brand-loyalty levels are slightly down from the atmospheric levels they were at last year. Exchange and Domino are again on par with 88 percent brand loyalty each. Groupwise is at number three with 75 percent and Linux-based systems have a low 43 percent loyalty. (This does not include those who opted for

Qmail.) 

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In brand switch, both Exchange and Domino seem to be neck-to-neck (or at each other's necks, depending on your perspective of the market).

Those Groupwise users who want to move (25 percent) prefer to move to only Exchange and not

to anything else. Of those who use brands that did not make it to the User' Choice Club, if they move, it would be more or less equally to Exchange and Domino, with a slight edge to Domino. 

None of those using Linux-based software want to move to Groupwise. And amongst those who want to move, again, Domino has a slight edge over Exchange. 

Along the verticals, no one from government, telecom or consultancies want to move to Linux-based software. Domino's strong point seems to be in manufacturing, where over half of the respondents said they would opt for Domino. Exchange, on the other hand, got its stronghold in ITES/BPO, software and government. Likely shifts between the top two are also more or less balanced.

2003

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