Advertisment

More IT Implementations 2006

author-image
PCQ Bureau
New Update

Department of Fertilizers

Advertisment

FERTNET is a close user group on Fertilizers Informatics

Network that NIC has developed for the Deptt. of Fertilizers. This is a

Web-based information system that provides information relating to fertilizer

movement, production, distribution and subsidies paid to different fertilizer

producers, equated freight fixation  and payment handling for fertilizer

imports.

Business

problem
 




Information exchange for fertilizer mgmt 
Technology

platform 




.NET, SQL Server, Crystal Reports, Win 2000
With

FERTNET, you can keep track of the availability of fertilizers in remote locations, and ensure timely supply

It has become easier to plan the widespread distribution of

fertilizers based on the inter-related informatics support on demand and supply

positions. This in turn helps in reducing transportation costs and demand-supply

gap, and optimize the use of stocks. While most reports are available across all

concerned departments, there are some (like the subsidy payment system) that are

kept confidential.

Advertisment

Timely information about the production capacities and

actual production ensures smooth and timely supply of fertilizers in the country

including remote areas for sustainable agricultural production. While different

modules under the project are already operational, the next step would be to

integrate them to make the information available on a single window.

Government of India

Advertisment
Business

problem
 




Empowerment of employees for e-governance 
Technology

platform 




Zope, Plone, Python
The portal is designed to provide significant personalized and dedicated services

IntraGOV is a Web-based portal that integrates G2G

(government to government) and G2E (government to employees) operations. The key

issue of G2E services is empowerment of the employee and resulting

accountability. The project started in 2002 with the successful implementation

of IntraNIC portal-a Sharepoint based Intranet solution.

IntraGOV solution is based on the IntraNIC model. This

framework is built on Open Source and based on open standards. The application

is built using Zope as the application and Web server, Plone as the content

management server and Python as the scripting language. The portal offers

services like collaboration and messaging services, document and content

management, workflow automation and integration of various intra-departmental

applications.

Advertisment

HDFC Bank

Business

problem
 




Cumbersome process of signature verification 
Technology

platform 




Delphi 5, Crystal Reports, SQL Srvr 2000, BDE
Eliminates dependency on the core system and covers over 70% of clearing volume 
Advertisment

Signature Verification System is a rule and image based

system that doesn't require any physical handling of instruments while

verifying signatures during validating transactions. The system has a

Hierarchical System Model with one central server and multiple regional servers.

It auto-retrieves signatures and does intelligent processing. The list of

authorized signatories has been converted into business logic and the user no

longer needs to read through the written instruments. The signature that best

qualifies business logic, is displayed to the user for verification.

Re-verification option that follows the maker-checker concept, is used for

instruments that are of high value or are suspicious in nature. The time taken

for signature verification is reduced substantially as the users need not search

for the required signature from the list of signatories in the core system for

an account.

ICICI Bank 

Advertisment
Business

problem
 




Customers forget APIN number of credit cards 
Technology

platform 




IVR, .NET, Web services, CRM, BizTalk
Removes the cumbersome process of sending APINs over courier everytime

The APIN over IVR system is a very thoughtful project.

It's meant to help the bank's existing credit card customers by letting them

set/reset their ATM pin  (APIN) number over the IVR system. An APIN is

required if a customer needs to use the ATM. Credit card customers do not use

this very frequently, so there is a tendency to forget it. The typical process

followed is to post the APIN by courier when a request comes in, which is

costly, and customers can forget it again.

To solve the problem, five different systems have been

integrated to achieve this, starting from the IVR system and ending at the

credit card system. The system also integrates with the CRM system and sends an

SMS alert on the customer's mobile phone for APIN change confirmation. If

there's no mobile phone, then the CRM's APIN tracking system helps the

customer identify the history of APIN generation.

Advertisment

IIITM - Kerala

Business

problem
 




Creating a resource pool of courseware 
Technology

platform 




UNIX, Servers from Sun Microsystems
The future goals of this project include setting up a national education grid

The Kerala Education Grid by Prof. KR Srivathsan of the

Indian Institute of Information Technology and Management, Kerala aims to create

a network of educational institutions across Kerala (and eventually the whole of





India




). It has already setup a core of four resource centers across Kerala. Each

resource center is treated as a repository of information and a mechanism to

disburse information. These resource centers are at IIITM-K, CUSAT,



College


of

Engineering




(



Trivandrum




) and NIT (



Calicut




).

The KEG works in conjunction with the NPTEL (National

Program for Technology Enabled Learning and Teaching) and has a sanctioned

budget of around 7.5 crore rupees. It leverages the resources of EDUSAT and

ERNET to manage its network and infrastructure more efficiently.

A web based portal (edugrid.in) is the front end for this

portal and can be accessed by anyone anywhere in the world. The site hosts

information about various courses, resources for teachers, self assessment exams

and knowledge based documents (like whitepapers and concept notes). It

further allows the visitor to post a query to its expert panel using a ticketing

system. You can reuse the token number to read the reply any time.

ITC - Printing and Packaging

Business

problem
 




Quick manufacturing cost estimation
Technology

platform 




mySAP 2004 ECC 5.0 with IS Mills
It has increased the productivity and given real-time estimation of production

Project Kosh is an in-house project. This division of ITC

was using an MRP II system called MANMAN, implemented 15 years ago. Although it

has served the core business functions well, the business growth outgrew its

capabilities. So, they implemented an integrated infromation system where the

machines and systems could directly communicate with the ERP s ystem.

As a result of this, the system can make quick estimation of costs of

producing a product, as soon as a customer asks for it, and provide the

specifications.

This system is useful in a market with

rapid changes. The solution consists of SAP ECC 5.0 and IS-Mill with

printing and packaging specific templates from Dr. Lauterbach and partners. It

also interfaces with Rockwell MES and RF Device based warehouse mgmt.

ITC 

Business

problem
 




IT resources do not match business needs 
Technology

platform 




Leased lines, ISDN lines, VSATs, RF links
When ITC's business expanded, IT needed to be scaled higher to serve it

Project Trident is an in-house ITC project aimed at reconstructing and extending their existing IT infrastructure for future business needs. Today, ITC has approximately 20,000 employees spread across 400+ direct locations throughout the country. This does not include the 5,300+

e-chaupals spread across eight states. ITC has implemented ERP and customers are using Web applications to streamline their operations. Hence, it's completely dependent on 24x7 availability of IT facilities. To support business needs, a WAN was set up to connect the business locations. Each division implemented servers, desktops and LANs across its operating locations; and business specific, best-fit ERP was rolled out and MIS setup was fully strengthened.

IDBI

You can now book your air travel tickets using modified ATM

machines being deployed by IDBI across



India




. The idea is to eliminate the need to locate a travel agent at odd hours,

during holidays or when businesses are shut for any reason.The philosophy behind

using ATMs for this is that these machines are located at a large number of

locations and are usable any time of day or night.

Business

problem
 




Leveraging existing outlets for new businesses
Technology

platform 




Modified ATM machines
Use IDBI ATM machines to check for and book air tickets day or night 

These ATMs allow the customer to check for seat

availability and book their tickets through the ATM, while paying for the ticket

using their IDBI account.

After a ticket has been reserved, you can also query for

ticket status using the PNR number.

Currently, IDBI has tied up with Indian (previously Indian

Airlines) only. But efforts are underway to add other airlines to the network.

The application for the same has been acquired from Quest2Travel while NCR is

the supplier of the modified ATM machines.

This is a relatively new project, having started only a

year back and has been completed in about 10 months time, with the pilot taking

up most of that period (four months). The pilot is currently in progress in

Mumbai and the country-wide rollout will be finished in phases over the next

three years.

Oriental Insurance

Business

problem
 




Loss of competitive edge to rivals
Technology

platform 




Oracle Application Server and servers from Sun
An insurance application that covers all operations from quotes to underwritng

With the insurance sector booming, and many global players

entering the Indian market, Indian insurance companies must do something to

cater to the growing customer base and gain a competitive edge. That's what

Oriental Insurance has done by implementing an integrated application for its

non-life insurance business, called INLIAS. The solution has been implemented

across Oriental's 193 offices and 25 others operating in parallel mode. The

project has been handled by 3i Infotech, which is in the process of implementing

it across the rest of the offices. Rolling out a project of this scale is an

effort in itself.

The application covers all insurance processes, right from

providing quotations to underwriting, claims, processing, re-insurance, and

accounting. The solution will allow operational control and all information

needed for the day-to-day operations of employees. The clear business benefit

from this application is reducing the time taken for various tasks. The project

has been implemented on an n-tier architecture, providing a browser front-end to

the users.

They access the application over a virtual private network.

INLIAS has been built on Oracle Application Server, which has layers for

control, operations, and business logic.

Department of Agriculture 

Business

problem
 




Lack of testing standards for testing bio-matter
Technology

platform 




Visual Studio and MS SQL Server
PQS has been successful at locations such as Wagah and Nepal borders

Plant Quarantine Department is a part of the Agriculture Department, that keeps track of all plant commodities including cereals, fruits and vegetables, going out or coming into India. The s/w is designed to help Plant Quarantine Stations and to provide quick and quality service to the exporters and importers. It makes sure that the set of tests defined for a particular kind of commodity are applied as per standards. Instead of manually deciding the number and type of tests, the system automatically gives the list of required tests necessary for a particular commodity. A certificate can be generated only once. In case duplicates are necessary, the older one is deleted and a new one printed out, keeping track of the deleted copy. This prevents spurious certification.

State Bank of India + IIIT-B

Business

problem
 




Taking financial services to upbring rural India
Technology

platform 




Microsoft technologies 
PDAs to collect citizen profiles, ATMs provide financial services remotely

GanaSeva Rural Credit Delivery System uses information and communication technologies to solve the problem of providing financial services in rural India. Funded by Microsoft, and conceptualized by Center for Banking and IT division (C-DIT) of IIIT-B, the project has been successfully deployed in five villages in the backward Honavar block of Karnataka. In the system, PDAs are used to gather information about the rural households. This data is loaded to an Integrated Multi-Service Database System. Finally, ATMs with computer console, called Multi-Service Delivery System are placed in a commonly area, and connected to IMDS over CDMA. Banks connect to the IMDS to view citizen profiles, and provide banking services. All incoming requests come through the MSDS. This project has great potential to transform rural India.

Sony Entertainment Television

Business

problem
 




Payment collection losses, poor IRD tracking
Technology

platform 




Linux, Apache, MySQL, Perl-PHP 
Book closures now happen by the 3rd-4th of the month instead of 24th-25th

The WebSMS project is an excellent example of using simple

technology for gaining maximum business impact. It is aimed at managing cable

operators, the type of customer who has the tendency to understate his

subscriber base leading. This poses a challenge for Sony's sales team, as they

have to keep coming up with innovative ways to maximize their collections.

The WebSMS project helps Sony get timely collections and

receipts from around 7,000 cable operators spread across the country. It

improved their collections and reduced invoicing errors, thereby allowing more

accurate revenue recognition and collection. As a result, their monthly book

closures started happening around the 3rd or 4th of every month, instead of 24th

and 25th. They capture around 9,000 transactions per month, most of which used

to happen on paper earlier. The next phase of the project helped them track and

reconcile the movement of their IRD boxes, which were worth around Rs. 40 crores.



With so many thousands of IRDs lying around with extra

units with distributors for replacements, there were often delays or misses in

the IRD movement earlier. Now, this is also solved using WebSMS. The project is

based on a typical three-tier architecture based on LAMP-Linux, Apache, MySQL,

and Perl/PHP.

Borosil Glassworks

Business

problem
 




No security solution at the company's Internet gateway
Technology

platform 




Implemented AnexGATE as a one-stop solution to streamline security, messaging and VPN
Pre-shared keys authenticate users to the VPN server and then to the SAP system

AnexGATE, a unified threat management appliance, was

implemented at their Internet gateway to add security to their networking

infrastructure. This was implemented by Xserve



India




along with Systronet. The main concern while selecting the solution was the

future need to roll out SAP across its two offices at Marol and Bharuch. Borosil

wanted to prevent unauthorized access to data transfers happening between its

SAP servers and clients between its two offices. In addition, it required that

its messaging systems to be secured against attacks.

They could not consider leased lines as an option because

of the costs involved. Therefore, they decided to go with a VPN architecture and

this needed to be secured and well managed as well. Now, all of Borosil's

branches are linked with a secured IP VPN. As a backup, they have also acquired

a site-to-site VPN secured with IPSec.

AnexGATE features an SPI firewall, IPS and Internet

proxying and local mail server capabilities with anti-spam. In addition, Borosil

has implemented a gateway level antivirus, a mail server to streamline their

messaging. The requirements were studied, planned and rolled out in one

month's time.

Tata Tele Services

Business

problem
 




Managing billing across 40 million customers
Technology

platform 




ReportSuite Output Management solution
20 mn bill statements every month... EBPP handles them with ease

The electronic bill presentation and payment system or EBPP

for short, is more than just a mere billing application deployment across 21

telecom circles of Tata Teleservices. The implementation allowed the company to

reach out to its customers in a much better fashion. Bill generation may seem

easy, but not when you have to print more than 20 million statement pages every

month across 8 bill cycles.

The output application ReportSuite is used for managing the

billing process, and provides several interesting functions such as printing

bills in regional languages, prioritize on high-value bill printing, multi-mode

personalized bill delivery, and much more. It also allows multi-channel billing,

wherein a bill can be printed, faxed, or e-mailed.

The business benefit in using such a solution is of course

a saving in printing cost, and better response to customers, especially those

requiring a duplicate bill. 30% of the company's bills have been migrated to

electronic statement delivery.

The solution has been seamlessly integrated with the core

billing application as well as Tata Tele Services Multi-Channel Customer

Interface, which is a portal for customer interaction.

Tahiliani Design

Business

problem
 




Lack of information to support critical decisions
Technology

platform 




SQL Server, Navision
Using Citrix Metaframe and Navision, TTD now gets real time information centrally

Project Butterfly was initiated as part of Tahiliani

Design's initiative in reducing problems related to management of huge

workload and production. This is an ERP system, which can integrate and manage

all types of business needs. It helps in building bridges between structured and

unstructured work.

The project is an integration of business value chain to

consolidate information and present it in an actionable, understandable format.

The biggest problem faced by the organizationwas that information was not

available on time and hence critical decisions couldn't be taken. With this

integrated system in place, the information became readily available and

decision-making, much faster. The key features of the project are inventory

management, working capital management, debtor outstanding management, on line

real time information for trend and demand analysis and back office management

To make this project work, the company went the Microsoft

path. The key components used here were MS Dynamic Navision, MS SQL Server 2000

and MS Windows Server 2003 as the back end components. And as the front end

consoles they are using Citrix Metaframe & WTS (which is essentially a thin

client) for centralized management and low cost.

Eveready Industries

Business

problem
 




Scattered files over individual desktops 
Technology

platform 




Red Hat Advanced Server 3.0 and Cluster Suite
A cluster to centrally manage intellectual property along with biz processes

UNIBIZ is a project that encompasses a system to

consolidate information and processes related to all businesses

under one application. Previously, all information was scattered,

residing in individual desktops in the form of document

files, spreadsheets and mail. Now, if the management had to take any

decision, they needed to collate all information, which consumed time. This

enterprise wide eBusiness solution gives a single window view of business

anytime anywhere. It has helped the organization automate all the important

business processes such as manufacturing, purchase finance, HR, order management

and marketing.

The application runs on Intel/Linux platform having two

servers in an active/active cluster attached to an



external SAN storage. One of the servers runs the Application, Discoverer, Forms

services while the the other runs the Database and Concurrent Manager Services.

They run over Red Hat Advanced Server and Cluster Suite.

The cluster is designed in such a way that if one server

goes down, the services running in that server would automatically shift to the

other.





Wipro Technologies

Business

problem
 




Consolidation of financials across different BUs
Technology

platform 




DB2 on AIX, hyperion Essbase 7.1
It helped reduce human effort in analytics, information and DSS streamlined 

InFocus is a business intelligence project that fulfills

three key roles. One, it is used for consolidation at the CFO's office for all

the financial and business related data that flows in from all of Wipro's 10

vertical interests and 33 service offerings for those verticals, across four

geographic divisions. The second purpose of InFocus is to perform operational

planning based on this data and finally to provide appropriate compensation and

benefits to their employees. The aims of the project include removing human

inefficiencies in manual repetitive process; improve reporting by being able to

now perform analysis among all the data sets gathered. These reports can be made

use of for faster customer-facing services, as well as internal reporting.

Adani Wilmar

Business

problem
 




Automating core business processes
Technology

platform 




Oracle 9i
Project

head
 



Biplab Pakrashi, DGM (Commercial & IT)

Lakshya is a complete ERP implementation project. It was implemented using ASAP methodology which is recommended by SAP for its ERP. The company went in for a two system landscape, in which SAP development and customization was carried out in one set of servers and live data was hosted on another. The servers were put in clustered fail-over mode using MC ServiceGuard, which provides very high up time by shifting the application to the standby server in case of problems in the main server. The system helped Adani Wilmar to derive ROI (return on investment) on MRP (Manufacturing Requirements Planning), QC (quality control), price control through price masters, credit checks, consumption based planning, internal orders and vendor analysis. The system also helps to streamline all business processes under one roof. HCL Infinet was chosen as the VPN partner for majority of locations and direct point to point leased lines were used for some other locations where transaction volume was expected to be high. In some very remote locations, Adani Wilmar also used VSATs. As on date some 80 different locations log into the central server and perform transactions through dialups, broadbands, CDMAs, leased lines, RF links and VSATs. 

Alok Industries

Business

problem
 




Slow network leading to productivity loss
Technology

platform 




ERP and upgraded to Gigabit Ethernet
Project

head
 



Manoj Vargese, IT Manager

SAP ERP was employed by this garment manufacturer due to a rapidly growing business. This was done in order to automate their business processes and improve efficiencies. But, their network was not able to handle the load of SAP and Oracle, resulting in production delays. To get rid of this, they upgraded their existing 100 Mbps network to a Gigabit network with managed switches. This helped the company strengthen its backbone, leading to higher production and faster shipment despatch. The company has even gone one step further and deployed IP cameras for security reasons so as to create a secure working culture in the organization. The company is enjoying steady growth thanks to the wonders of IT.

Bajaj Electricals

Business

problem
 




Competition from foreign and local brands, cost 
Technology

platform 




JDEdwards 8.9 with Oracle 9i and SQL Server
Project

head
 



Gharge Pratap, Sr. GM and Head IT

This JDEdwards implementation by ACCEL has helped in forcasting supply and demand with greater accuracy, leading to better procurement and inventory management. It had to be implemented in their fan (chakkan) unit, mainly due to rising competition from foreign as well as local brands. Under this, everything from their shop floor to production lines, inventory, procurement, and even accounting was automated and brought online. This has reduced lead times throughout the supply chain, cut costs and improved decision making. The ERP solution uses Oracle 9i and MS SQL 2000 databases on their Web and production-class servers respectively, and IBM WebSphere 5.0 application server is running on Windows Server 2003.

BgSE Financials

Business

problem
 




High cost of connectivity for trading
Technology

platform 




AnexGATE plus Secure VPN
Project

head
 



S.K.Nagaraj, Systems Manager

VPN connectivity over broadband is what this project's all about. It's helped

BgSE, a company that's jointly promoted by Bangalore Stock Exchange and its members, to carry out secure and speedy trading at a fraction of the cost they were incurring earlier. Prior to using broadband, BgSE members (over 100) were using dial-up lines,

VSATs, and leased lines for connectivity. Broadband has reduced their initial acquisitino cost by half and monthly recurring cost by a fourth. Members can now pass on this benefit to their customers. It's now possible to securely connect to member networks, and get the performance needed for running real time applications. 

CNBC-TV18 

Business

problem
 




Security of IT infrastructure 
Technology

platform 




Fortinet's Fortigate-400A and 800-A firewalls
Project

head
 



Rajesh Sharma, Sr Manager - Systems

When the number of users going online at CNBC went up, they were also faced with a rise in the security threats. The company chose Fortinet's Forgate 400-A and 800-A firewalls for its offices in Delhi and Mumbai since these appliances could be configured for different Internet service providers with redundant failover links for continuous service to the users. Fortigate has integrated real-time AV, firewall, VPN, IDS/IPS, content filtering, and traffic shaping services in these boxes. Two of these boxes were used at each location in HA mode. Now, both offices are securely linked and issues such as network congestion have been put to rest. 

Cognizant Technology Solutions

Business

problem
 




Monitor and manage customers' IT setups
Technology

platform 




Solution built on HP OpenView 
Project

head
 



Rengarajan Bashyam , Head, GOC 

Project InSight is truly a remarkable example of using an

IT infrastructure monitoring and management solution to manage other offshore IT

infrastructures. That's one of the businesses that Cognizant is in. They've

built a solution around HP's OpenView platform that allows them to manage

their customers' IT infrastructures remotely, and with ease. It provides their

customers enterprise management tools, an IT helpdesk, and an InSight portal.

The last one let's customers see the health of their IT infrastructure, trends

in the past and projected likely behavior. It follows a shared service model,

where the customer doesn't pay for the entire management platform.

CSIR-URDIP

Business

problem
 




Bridge the gap between research & industry 
Technology

platform 




J2EE n-tier architecture
Project

head
 



Alok Khode, Scientist

Anusandhan, (www.anusandhan.net), provides information on public and private science & technology infrastructure, expertise and facilities, associated educational, government and private organizations, and their activities and related business dealings. The coverage includes 2500 publicly funded R & D institutions and 1500 privately funded in-house R & D centers of industry classified in 30 sectors. The portal is aimed at all those who benefit from Indian science and technology, from scientists to policy makers and students to professors. The portal has been developed on J2EE technology based on an n-tier Architecture. Right now, the portal is free for the general public.

Indian Overseas Bank

Business

problem
 




Faster customer servicing
Technology

platform 




SCO OpenServer and Sybase
Project

head
 



Shri S K Misra, General Manager

IOB-CROWN (Centralised Resources Over Wide-area Network) is an in-house core banking software deployed in 1500+ branches. The software is capable of e-banking and inter & intra bank fund transfer. The user can withdraw money (upto Rs. 25,000), transfer funds or clear drafts from any branch under CBS. This is running on SCO OpenServer 6.0, which runs on a low end Sun RISC server. It supports 3,000 users. There are three application servers, providing load balancing, with another server as a backup. The servers are logged with Sybase log every 5 minutes for recovery. All branches connect to this server over TCP/IP. The Front-End is called APT, which is a Sybase tool.

Ministry of Agriculture, GOI

Business

problem
 




Provide market prices to farmers
Technology

platform 




Microsoft MSMQ, BizTalk Server+Lotus Script and Approach on front end
Project

head
 



M. Moni, Deputy Director General, NIC

AGMARKNET is a grand project that has networked 1700 agricultural produce markets for effective interchange of market prices. A portal called agmarknet.nic.in has been created where this information would be uploaded, and be made accessible. It's useful for traders, processors, exporters, researchers, policy makers, and planners alike with

information like agricultral census, grade information on products and the like. The Ministry of Agriculter

aims to create a national database with AGMARK-NET that will feed into a statistical and analysis report for agriculture decision makers. IFFCO has also deployed around 1000 kiosks in rural areas, which integrate with AGMARKNET. The project based on a disconnected client/server architecture and has huge potential to help growth in the Indian the rural sector. 

Government of Maharashtra

Business

problem
 




Land records management
Technology

platform 




VB.NET, MS SQL Server, Indic Input Method
Project

head
 



D P Bobde, DDG, NIC

Computerized Document & Index Search System or CODISS, developed by NIC, is aimed at providing a computerized search and query facility on all the documents, which need to be retrieved when needed, from the record room of the Land Records Department. The application allows for the entry of details of the document, while providing a two level search facility to the user. One is at the document level and second, a more detailed level, for search of a key field within a document for which index details have been entered. This multi-user role based & client-server application stores data in UNICODE. The user interface is in Marathi. 

Gujarat Urja Vikas Nigam

Business

problem
 




Implementing Business Intelligence 
Technology

platform 




Oracle Collaboration Suite 
Project

head
 



M.K. Iyer, Sr CGM-IT, Rajesh Shah, DGM-IT

The ERP project, e-Urja, aims to handle the complexities of the energy sector. GUVNL needed better corporate governance, operational effectiveness and financial sustainability. This is achieved through Enterprise Resource Planning, which aims to integrate the business processes/functions of an organization so that key resources such as man, material, machine, money, etc. are utilized in the best interest of the organization. The current system has reduced the amount invested in inventory, processing costs per business transaction, procurement costs, and the time taken to perform a financial closure and prepare financial statements.

ICICI Bank

Business

problem
 




Consistent user experience across channels
Technology

platform 




CRM, Java+XML for messaging, Pramati Application server
Project

head
 



Joydeep Dutta, Joint GM, Technology

The channel integration across CRM project is meant to take care of providing a consisent user experience across various channels from where customer service requests can come in. At the heart of this system is the bank's CRM application. This currently allows ICICI Bank's users to log complaints on behalf of its customers. This project provides integration points to this system from other channels. Currently, a JSP based front-end has been created on a new sub-domain called

https://requests.icicibank.com, which connects to the CRM system through a middleware framework created in Java with XML for messaging, and hosted on the Pramati App server. The IVR system is also being integrated with this system, which is currently in pilot, but complete roll out is expected by the time you read this story.

Intimate Fashions

Business

problem
 




Getting quality control info at every stage
Technology

platform 




Microsoft SQL Server, HP PDAs over WiFi
Project

head
 



U Swaminathan, IT Head

Intimate fashion is a fashion and garment house and has around 32 manufacturing lines. Garments manmufacturing is something that needs to be monitored properly at various stages of production. So in case of any fault, it can be immediately rectified at least before it goes into packaging. To reduce the time which is used in this process, they have taken help of technology. So 28 of all 32 manufacturing lines have been assigned a supervisor with a WiFi enabled PDA. The supervisor is to check the garments for any kind of faults and feed the details of the unit to the PDA. This data is then sent immediately to a central database over the wireless network. Then the data undergoes certain validity checks. If the validity check crosses a pre-defined threshold, the data is immediately sent to a superior who can then take a decision on weather to stop the manufacturing or continue if it's tolerable. The complete application is developed by the in-house IT team and uses commodity products like PDAs from HP for front-end and MS SQL as the back end. This has led to faster decision making, an increase in the production speed. 

Jindal Power

Business

problem
 




Automating power plant processes
Technology

platform 




Microsoft Navision 4.0 
Project

head
 



Bhagwan Kodwani, IT Head

Microsoft Navision 4.0, an ERP system, was used to streamline the business processes. Setting up power plants is a mammoth exercise. It is too expensive and complicated to be managed with adhoc or manual systems. Only a solution as sophisticated as an ERP can effectively manage the operations. Since the plant is in the construction phase, the core requirement was pertaining to project costing and monitoring of work contracts and purchase orders. The system provides Jindal Power integrated functionality for financial management including Fixed Asset Accounting, Budget Monitoring & Analysis, and Inventory & Stores Management. 

LG Electronics

Business

problem
 




Integrating multiple platforms 
Technology

platform 




IBM, Sun, Intel
Project

head
 



Arindam Bose, GM (IT)

Primary Datacenter was aimed to build a high availability datacenter development for business continuity. It provides benefits such as improvement in business value, application availability, continuity of operations, productivity improvement, total cost reduction and single point management. The total data center architecture was built on APC Racks with APC UPS. It's a very complex environment having heterogenous platform. This includes ERP and mail on IBM, database on Sun, and thin client application on Intel based servers. The data center uses state of the art technologies from different vendors. It took three months to have it up and running. 

M&M Financial Services

Advertisment