Mysore City Corporation : SMS Based Grievance Mgmt System

Picture this. You live in Mysore and you have a public grievance. This is

what you can do. SMS your grievances using the ward code, type of complaint,

category of complaint along with your name and contact address. The SMS is

received by the system which in turn allots a docket number and sends this by

return SMS to the concerned official. As a parallel action, the GMS then maps

the grievance to the concerned authority using an inbuilt matrix. The docket

number is to you within minutes. The time of reading of the message is captured

by the system and an official person logs into the GMS and examines the

grievance listed against the docket number and attends to it. On completion the

status is updated and you receive an SMS from the GMS.

All this thanks to the SMS based Grievance Management System put in place by

Mysore City Corporation in association with Wininfoware Technologies. The

broader aim is to work towards Prompt attendance and redressal of citizen

grievances, better performance measurement of employees, and continuous

monitoring system at all levels