NetOp Remote Control 9.0

NetOp Remote Control (RC) is a software to help organizations remotely manage

hosts on their network. The key highlight of this software is that it let's you

control machines on different platforms, which include Windows, Linux, Mac, and

Solaris. The software has two components, a Host and Guest. An administrator

would use the Guest component to connect to a Host computer to remotely access

and control it.

By using RC, a Guest can have full control of the remote machine, including

the authority to even Shutdown, Lock, or restart it. In addition to remote

control, RC also provides file-transfer between Guest and Host, text, audio, and

video chat, and login authentication for testing a Guest.

The Host provides full functionality for Windows platforms, and for Linux,

Solaris and Mac, it provides remote control, chat and file transfer facility

only. Similarly, the Guest module for Windows provides all functionalities, but

only remote connection facility is available for the Guest module on Linux,

Solaris or Mac platforms.

The installation and setup of Host and the Guest components is easy. Once the

Host has been installed, it can be configured to cater to any Guest. Plus,

policy settingss can be made about each user's access privilege. There's an IP

filtering option that acts as security against unauthorized Host access. From

the Guest component, by entering the name or IP address and selecting the

communication profile, one can easily access the Host. The communication profile

is the protocol that the Host will be allowing that Guest for access.

RC provides additional functionality to Windows OS remote desktops, such as

cross-platform support, file-transfer between host and client with split-screen

and drag-drop feature, hardware and software inventory of the host system. It

also provides end-to-end encryption of data packets with 256-bit AES and Guest

authentication for remote control. The feature of Send/Retrieve clipboard

enables the contents of clipboard to be shared between the host and client

computers.

The software worked well over a LAN. However, when we tried to use it on a

256 kbps WAN connection, it didn't work. Windows Remote Desktop however worked

fine on the same WAN link. So it would be nice if the software allows

connectivity over slow WAN links as well.

By selecting the host from network-list and appropriate communications profile, we can connect with the host machine

Bottomline: A good buy for enterprises

that want to centralize their maintenance and support tasks.