NIIT Ltd. : Improving Business Communication Value Chain

With around 500 centers spread pan India including divisions such as head

office(HO), regional offices(RO), education centers(Center), etc it was becoming

very difficult for the organization to propagate the conceptualized business

policies to the respective regional offices for communication to the appropriate

staff at the Center. Also, after the policies are implementing, the RO needs to

know the difficulties being faced, collaborate with the center staff to assist

and support in clarification, feedback for policy enhancement etc. Similarly HO

staff designing the policies need to be informed and thus collaborate to design

enhancements soon enough to catch the market before the policy lapses.

As a result the need for continuous communication & collaboration among HO,

RO, Centers was required to make sure the implementation of business policies

and plans are in the same lines of the design, consistent at all locations with

respect to the services reaching prospects/customers. Plus sending business

policies and other such confidential data over email was a potential threat to

the company.

Finally SharePoint Server 2007 with Windows Server 2003 and My-SQL 2005 was

used to create a central portal for publishing the policies. This also helped

them to embed features such as collaboration, online discussion, single sign on,

archiving/indexing, etc.