Now Refurbished Galaxy Note 4 Batteries get a Recall due to Overheating Concerns

by August 18, 2017 0 comments

Just when we thought Samsung may have finally put the Galaxy Note 7 fiasco behind it, comes another piece of news about new overheating concerns. However, this time, it isn’t Samsung’s fault neither the issue is associated with Samsung’s original phone model.

The US Consumer Product Safety Commission has issued a recall for refurbished Galaxy Note 4 batteries due to overheating concerns. The issue is however different than the Note 7 one. This time around, 10,000 batteries are being recalled, and it’s only with handsets that have been refurbished by AT&T, and are distributed by FedEx Supply Chain.

The notice posted on the Consumer Product Safety Commission website says that some of the batteries installed in the refurbished phones are counterfeit and are at risk of overheating. FedEx Supply Chain is sending out new batteries to consumers who received the Note 4s between December 2016 and April 2017.

FedEx will be mailing out a new battery identified with a green dot to users who got a replacement Note 4 as part of an AT&T insurance program between last December and this past April. The company is also mailing out a pre-paid box to send back the old battery.

Not surprisingly, customers are urged to stop using their Note 4 with the recalled battery immediately, and power down their device.

To affected customers, FedEx Supply Chain is mailing a free replacement battery along with a box to return the counterfeit. You’ll know the replacement battery by the green dot.

With just over 10,000 batteries affected, this recall is much more limited in scope than Note 7 recall. Samsung recalled 2.5 million Note 7 smartphones last year because the phone was catching fire and exploding due to ill-fitting and faulty batteries.

A huge factor in why the Note 7 recall was such a mess was because its battery wasn’t replaceable, so the entire phone had to be swapped out once a recall was issued. Had the battery been removable, it’s less likely a total recall would have taken place.

 

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