The Problem: Due to non-availability of the information about the room occupancy position, there was a great leakage of revenue and the citizen access to important destination. Before On-line booking system there was huge gap between tourist resort and booking offices in Delhi and Chandigarh. Most of the business was from current booking.
Tourist has to visit either the resort or to the booking offices at Chandigarh or Delhi to book the room in advance. There was no other way to book the room in advance. It was very conservative system and tourist could not get access to cheap state tourism accommodation and were fleeced by private hotels.
The Solution: A Web based Portal http://haryanatourism.gov.in was implemented. This portal has been deployed at NIC Data Center.
The Result: Both customer as well as the corporation have benefited from the implementation of 'Online Rooms Booking system'. It has provided comfort to the customer by providing booking and cancellation instantly by using credit card. It has benefited the HTC by improving financial, occupancy, increasing customer base, transparency, and efficiency.