In retail business, continuous training of employees is an important requirement in the fast changing business world to achieve multiple skills. Also in most retail businesses, products and technologies keep changing regularly. To meet this changing needs by upgrading skills of existing employees, Shoppers Stop wanted a blended mode of training, involving both face-to-face and e-learning. Shoppers Stop decided to implement a platform which could deliver training online, track and test the learners' progress and allows analysis on the collected data. They finally chose an open source LMS (Learning Management System) called Moodle.
Moodle is an open source LMS that enables the creation of flexible and engaging online learning. It is also SCORM (Shareable Content Object Reference Model) compliant, -the de facto industry standard for e-learning interoperability.
With this solution in place, employees can now learn at their own pace and from their own locations. Also all the tests and assessments are centrally controlled by the HR team from the head office, with no need of printing test papers, sending them across to the different locations and then manually correcting and publishing the results. Different kinds of assessments have been conducted using this platform, like, Product Knowledge Assessments, Retail selling Skills and SOP assessments Shopper's stop believes that associates who have been trained and certified perform their job functions efficiently and effectively, leading to happier and satisfied customers and a resultant increase in sales. Reduced travelling and administrative costs for training also add to the returns. We foresee that the initial cost would be recovered in 2 years time.
|In house implementation|