Taking into account the disparate locations of the Union Bank of India's branches across the country, the vast credit portfolio of the bank and also the various banking processes, it had become a tough task for the bank to maintain uniformity at each level. For the processes like sanctioning of loans or even for internal processes like appraisal, the bank found that these processes were not uniform across branches.
They realized it was high time to have systems driven processes to bring in automation and eliminate delays and errors caused with manual work. They wanted a system to bring uniformity in appraisal standards, reduce the turnaround time required in activities like loan sanctioning and credit proposals. They also wanted that the system should be able to help in management and control of bank credit effectively.
With the implementation of this project, the bank has been able to meet requirements to automate their processes. It has been implemented across all branches in India and the bank has been able to achieve efficiency in their credit management. Even the credit proposal process has system driven ratings that measure all the risk parameters to estimate expected or unexpected losses. The system has in-built MIS reporting that the users can utilize for decision making and planning. With the reduction in turnaround time of procedures, the bank has been able to serve its customers better and also has been able to resolve issues quickly. The application has helped the bank to have a centralized system for monitoring and managing credit effectively.