Users of ICICI Bank can access the bank's services through different channels-call centers, ATMs, Internet and mobile devices. While this has brought banking to the customer's doorsteps, it has also created security related issues. Previously, the Bank had paper/mail based approval for identity and access management, but such an approach involved issues of retaining the record for audit and compliance. There was no standard methodology for secure communication of application user-id and password. The centralized repository of user database across applications was not available. Manual review/attestation of User Access Rights in various applications was cumbersome and time-consuming.
LAM was developed to address the issues and challenges of Identity & Access Management. It has helped ICICI in reducing Turn Around Time (TAT) for requests, strengthen access controls, reducing costs in servicing customers, flexibility and strengthen security and ensure compliance. Recently LAM has been extended to all the business partners-merchants, agents and partners of ICICI. In future, the Bank would seek Integration of LAM with PeopleSoft and Active Directory to strengthen its ERP backbone.
Saxena, Joint GM
Deployment Location:Across the globe
Team Size: six
Software used: Windows 2000 (With IIS 5.0), Microsoft .NET Framework 1.1, MS Visual SourceSafe 6.0, Visual Studio.NET 2003, Microsoft Server 2005 Server Enterprise Edition