Reliance Communications : My World

'My World' is a unified communication based solution deployed at Reliance

Comm to help PAN-India employees to collaborate with each other more securely

and efficiently. Apart from management of electronic documents, it has other

good features like 'spaces', which extend online work space for the user. This

portal also provides a number of apps for managing and sharing documents and

content like blogs, file repositories, etc. It also has mailing and voice call

functionality. The reason behind implementing a web 2.0 portal is that the

earlier portal lacked a number of functions that are needed for collaboration.

During the process they faced a lot of business as well as technical challenges.

They faced cultural barriers, implementing Single-Sign-On across different

business groups which is required for integrating various applications on “My

World” (more than 100 mail and application servers),  converting the

existing legacy applications data model to suit the business reporting engine

using Web 2.0 technology, etc. This implementation has benefited them a lot.

There was 15-20% reduction in training time and costs, 22% reduction in paper

consumption, 10% and reduction in maintenance cost.

End users have also been benefited a lot. They now have a one-stop

customizable platform for all information and communication needs, easy and

better decision making through effective information integration, easy document

sharing, easy accessibility of centralized resources, facilitating project

management with scheduling and tracking projects status, reduced need for IT

support, etc.