Reliance Industries has around 40,000 employees working in different business
divisions across the country. Managing and capturing knowledge and information
from all these employees was a challenge for the company. According to an
internal audit, the company wasted around Rs 100 crore in a particular year on
duplicity of work and lack of knowledge sharing. To solve this problem, the
company has deployed a knowledge capturing and management portal. Reliance KMS
has a single sign-on for all central applications. It provides the facility to
upload documents, search documents, selective sharing of documents and picture
and movie. A powerful document search like Google ensures easy access to desired
files.The single sign-on facility is extended to several applications such as
travel management system, Project Management system, eLearning, all portals
existing in each manufacturing site, SAP employee self service, email, photo
gallery, Wiki, appointments, announcements and awards, and all internal
magazines.
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Ashish Chauhan, CIO |
After the system was deployed, the company decided to benchmark it against “Sparsh”,
the Knowledge Management System of Infosys, which was given the 'Most Admired
Knowledge Enterprise' award last year for its Knowledge Mgmt and Intranet
Portal, 'Sparsh'. Infosys had put in 7,000 knowledge documents after one year of
launching Sparsh, whereas Reliance KMS completed more than 50,000 documents on
the portal within the same period. Knowledge sharing has also brought RIL
employees closer. They save a lot of time by referring to presentations and
process documents on the KMS in order to prepare their own. New joiners find it
beneficial to explore the KMS to learn about the organization, something that
was earlier done only through structured training. To build this system RIL has
used HP Proliant DL380 server for the database and applications, with 4 GB
memory and 146 GB internal hard disk. The main data was stored in an HP SAN with
1 TB of space but mirrored-500 GB each for document management and redundancy.