Shoppers Stop Ltd : Learning Zone

In retail business, continuous training of employees is an important

requirement in the fast changing business world to achieve multiple skills. Also

in most retail businesses, products and technologies keep changing regularly. To

meet this changing needs by upgrading skills of existing employees, Shoppers

Stop wanted a blended mode of training, involving both face-to-face and

e-learning. Shoppers Stop decided to implement a platform which could deliver

training online, track and test the learners' progress and allows analysis on

the collected data. They finally chose an open source LMS (Learning Management

System) called Moodle.

Moodle is an open source LMS that enables the creation of flexible and

engaging online learning. It is also SCORM (Shareable Content Object Reference

Model) compliant, -the de facto industry standard for e-learning

interoperability.

With this solution in place, employees can now learn at their own pace and

from their own locations. Also all the tests and assessments are centrally

controlled by the HR team from the head office, with no need of printing test

papers, sending them across to the different locations and then manually

correcting and publishing the results. Different kinds of assessments have been

conducted using this platform, like, Product Knowledge Assessments, Retail

selling Skills and SOP assessments Shopper's stop believes that associates who

have been trained and certified perform their job functions efficiently and

effectively, leading to happier and satisfied customers and a resultant increase

in sales. Reduced travelling and administrative costs for training also add to

the returns. We foresee that the initial cost would be recovered in 2 years

time.