The new zonal railway, SECR was started at Bilaspur, with a minimum staff
but all the governmental & Railway processes were to be implemented by them. To
keep the work progressing properly without waiting for increment in numbers, an
office automation solution was designed. The application, SECROADS, had separate
modules for letter/note circulation and sending copies/blank copies. A module
for automation of the leave application/granting process was also deployed.
Also, the capability for proposing self travel programs and getting approval
from competent authority were also built within this application. It became easy
to file claims of travel allowances, generating required materials requisition
to be sent to the materials department, getting orders processed all day to day
routine office activities. This solution also included a knowledge bank for the
employees. The first challenge faced was that in a government department,
everybody was very skeptical on the validity of any process, without a typed
paper, signed in ink. Staff was educated on the benefits of an automation system
in place and how such an application would take care of long-term problems.
After such sessions, most of the staff should the right temperament for making
necessary adjustments to this application. Technically also, they needed to
install a number of scanners and connect it with devices for digitization.