Tag "Customer Experience"

Ericsson: Zero-Touch Could Herald A New Era in Service Provider Customer Interaction

by May 14, 2018

EricssonConsumer & IndustryLab released its latest Insight Report –  the Zero touch customer experience – explores the future of customer interactions with mobile service providers. Today, smartphone …

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Bridge the Divide Between Digital and Analogue to Enhance Omnichannel Customer Experience

by December 5, 2016

It’s no longer brick and mortar stores vs e-commerce, omnichannel is the new reality for success among retailers. If your strategy is to first ‘wow’ customers by going digital out, make …

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