Taking into account the disparate locations of the Union Bank of India’s
branches across the country, the vast credit portfolio of the bank and also the
various banking processes, it had become a tough task for the bank to maintain
uniformity at each level. For the processes like sanctioning of loans or even
for internal processes like appraisal, the bank found that these processes were
not uniform across branches.
They realized it was high time to have systems driven processes to bring in
automation and eliminate delays and errors caused with manual work. They wanted
a system to bring uniformity in appraisal standards, reduce the turnaround time
required in activities like loan sanctioning and credit proposals. They also
wanted that the system should be able to help in management and control of bank
With the implementation of this project, the bank has been able to meet
requirements to automate their processes. It has been implemented across all
branches in India and the bank has been able to achieve efficiency in their
credit management. Even the credit proposal process has system driven ratings
that measure all the risk parameters to estimate expected or unexpected losses.
The system has in-built MIS reporting that the users can utilize for decision
making and planning. With the reduction in turnaround time of procedures, the
bank has been able to serve its customers better and also has been able to
resolve issues quickly. The application has helped the bank to have a
centralized system for monitoring and managing credit effectively.