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Verint leading in CEC Workforce Optimization for Eighth Consecutive Year

Verint Systems Inc. announces its achievement in the highest and furthest overall position for its ability to execute and completeness of vision in the new Magic Quadrant for Customer Engagement Center Workforce Optimization (WFO) report by research and advisory firm Gartner, Inc. This placement marks the eighth consecutive year that the company has appeared in the Magic Quadrant as a Leader.

On an annual basis, Gartner evaluates the WFO technology landscape and places providers of the technology in one of four quadrants. It states that Leaders “provide functionally broad and deep WFO solutions that can be deployed and supported globally. Their software is suitable for all sizes and complexities of enterprises, and has broad industry coverage. Revenue is strong, and new references are readily available.”

“Verint is pleased to be recognized as a Leader positioned the highest and furthest overall for execution and vision in this year’s Magic Quadrant for Customer Engagement Center Workforce Optimization,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions and Verint Video and Situation Intelligence Solutions. “We believe this placement reaffirms our vision, unified approach to WFO as an important part of a broad customer engagement optimization solution platform, and ability to help organizations achieve their goals and drive better business outcomes.”

Ashok Pandey: