Xavient Information Systems announced today the launch of AMPLIFY, an AI-powered Analytics Platform designed to augment customer experience and stickiness in major enterprises.
Xavient’s AMPLIFY converts customer interactions aggregated from various channels including high accuracy speech to text, into intelligent patterns, issues and recommended actions. The benefits include increased productivity in call centers and proactive outreach to dissatisfied customers thereby reducing churn, also identification of personalized upsell opportunities, decrease in misdiagnosed issues, and ultimately more satisfied customers.
Their solutions vary based on the customers’ needs and include: scheduling a field technician, dynamically improving troubleshooting techniques, and even suggesting an alternative or additional products and services, wherever appropriate.
AMPLIFY will be offered as a cloud- based service in three levels, along with Xavient’s other predictive analytic services:
- The Gold Level service will include voice-to-data, sentiment analysis and integration to drive next-best action, care prioritization and Omnichannel
- The Silver Level service will offer sentiment analysis in near real time in addition to the basic voice-to-data service
- The Bronze Level service will include basic voice-to-data transcription in batch mode.
Xavient’s AMPLIFY was developed in the company’s AI Lab and is based on Large Vocabulary Continuous Speech Recognition (LVCSR) technology. The product features the ability to interpret a diverse vocabulary and is more human-like in its ability to understand and interpret data. Xavient’s Analytics Engine was designed to aggregate countless threads of customer interactions – be it chat, tweet, email, voice mails, voice transcripts, payment habits or logs and social feeds – into a single, all-encompassing data stream on which companies can mine information to better serve customers.