Yes Bank - IT Governance, Risk & Compliance Competency Framework

The Problem: The company wanted to make IT solutions simpler, comprehensive and business focused.

The Solution: Transforming technology function and team to create business value through growth and transformation and be absolutely business aligned. Continually bringing down costs while moving budgets from 'maintenance' to growth and transformation. Partnering with businesses, business alliance partners and technology vendors to create strategic partnerships with multiplier effects while continuing to focus on core business and while doing all this, ensure seamless operations with minimal risk to business.

The Result: Very high business alignment centred on Business Relationship Managers. This has resulted in a very 'qualitative' partnership between TSG and businesses at both strategic and tactical levels. CSAT scores have improved by over 25% in last 1 year. There's been 30% reduction in overall budgets for RTB even though bank grew by 50%. Also, they can see upto 80% reduction in outstanding operational tasks and TAT/SLA improvements (problems/incidences/ service requests), and 60% reduction in basic service requests.­­­­