Yes Bank : OneView

Earlier Yes Bank was using seperate systems in their banks which stored some

aspects of relationship of the customer with the bank. Since all of these were

independent machines, data was spread across various systems and retail branch

staff, the support staff and the Relationship Managers do not have a single

consolidated view of their customers. To meet these challenges, Yes Bank

developed an in house application called OneView which provides a single unified

view of all relationships a customer holds with the bank.

Post implementation, whenever a customer walks into a branch or calls up the

support staff, the branch users/support staff will obtain the customer ID of the

customer.

They will access the OneView system and input the ID. Immediately they will

be able to view all the relationships of the customer with the bank. According

to Yes Bank, this project has increased their RM productivity and increased in

FD rollover as now tactical decisions can be instantly made by viewing the data

from the system.

Earlier Yes Bank was using Flexcube Retail (FCR) which houses the Current

Account, Savings Bank Accounts and Term Deposits (FD's) of the customer, and

Wealth Management System (WMS) which holds the information regarding the

investments made by the customer such as those in mutual funds using the bank as

a channel. Also Insurance data was maintained separately.