Archive

Web Help Desk

by October 6, 2009

This software addresses critical IT and support areas, including incident and problem management, asset and desktop management, report creation and much more

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OsTicket

by October 6, 2009

This free web-based Open Source ‘ticketing’ solution for help desk management supports role based access and assigning of tickets to employees across departments

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Open Source Ticket Request System

by October 6, 2009

The free and open source Web based ticket management system helps you automate processes of your help desk

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KBOX: Virtual Appliance

by October 6, 2009

This helpdesk appliance is very easy to deploy and is based on Open Source foundation, featuring full-fledged license and inventory management

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IT Help and Support

by October 6, 2009

Here is a detailed implementation guide on different helpdesk management systems which are fully Open Source or based on Open Source foundation

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Data De-Duplication

by October 6, 2009

How effectively you manage important data is critical to your business success. This technology helps you by eliminating redundant data

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Managing Information Intellgently

by October 6, 2009

Data is everywhere, but the key is to extract relevant information from that data. A typical enterprise …

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UC: Endless Possibilities

by October 6, 2009

Whether its converting your smartphones into IP phones or deploying personal UC systems with 3G, there are endless possibilities for an organization that were never possible with traditional PBX

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Pervasive Business Intelligence

by October 6, 2009

Operational data warehousing involves new capabilities that enable operational decision making in real time

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Is the PC Disappearing?

by October 6, 2009

Last month, I talked about how notebooks and netbooks are re-defining systems management. This month, I cover …

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