LiveZilla is a free live support system that connects you to your website visitors. Real-time Visitor Monitoring enables you to find out who's on your site and gather important information about them like keywords used to find your site, etc. The Geo Location which is based on IP-to-location lets you map out the location of the visitors including region, etc. This
service is powered by Google Maps, so each visitor with whom you are chatting is displayed on the zoomable map. You can also receive off line messages from the visitors. Using an online web form, the visitors can leave messages whenever they want to. The LiveZilla Rating feature provides valuable feedback from the visitors that helps you improve the support you provide. The flexible file management system in LiveZilla is capable of storing the uploaded files and can be accessed until they are deleted. With the File Management Panel, you can simply drag and drop the file into the chat field, for which the customer is asking for. With its integrated filter system it makes sure that the supporters for your website don't get harassed by vicious visitors. For marketing purposes,you can use your organization logos and banners to attract the attention of visitors. The customization and branding feature allows to design the open source web client the way you like it. The
href="http://pcquest.ciol.com/content/handson/2009/109030402.asp">Live Chat features enables you to interact with your customers and fix their issues real-time.
Direct Hit! |
Applies To: Website Admin |
The easy to install software can be managed via a desktop
based (Windows OS) application. Among other features include
href="http://pcquest.ciol.com/content/web/2006/106050506.asp">SSL Support, webcam support,visit counter, Co-browsing, etc.
Here we show you how to deploy it on your website. We
deployed it on our forum forums.pcquest.com
Note that while creating a table in LiveZilla installation,
the user must be given rights to CREATE/ALTER Table for the Database.
Also, you should not upload the files to a location above
or outside of your public web folder.
After downloading the client, select LiveZilla Server Admin icon on your desktop & then select 'Create new LiveZilla Server'. |
Enter the admin credentials like name and email id for your website, following your group email id on the next screen. |
Either select FTP Upload or extract the files locally and upload them later using FTP client like FileZilla. |
Enter the username, password, host/IP details followed by the target folder for the installation and name it as Livezilla. |
Once you are done, press 'Start' to create and upload files. Now perform the server test and test the URL in browser. |
After the successful completion of server test followed by authentication, click on 'Server' which will bring you to this screen. |
Here, enter the details as shown above for the successful creation of table and validation of the database. |
After the successful completion of the process, you can test & open the website in the browser. |
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