Asia MotorWorks : Vehicle Maintenance History

Operating in the heavy commercial vehicles segment, the company was facing it
hard to maintain the service order history of vehicles in a centralized
database. This database could enable dealers and service centers across the
country to know about the past services done on the vehicles and the actions
taken to resolve them. There was the burning need to have information at the
company level about what was happening in the field across the country in terms
of vehicle service.

Since the company intended to have a full-fledged Dealer Management System in
next 3 year, it was imperative to have an app deployed on a fast-paced manner in
meantime that could capture service orders from service centers and dealers
across the country. A Web based 'Vehicle Maintenance History' (VMH) application
was developed. With this application and centralized database, the corporate and
regional level executives could get a real-time picture of information
pertaining to how many vehicles were reported for service, time it took to
service the vehicle, history of service record for a particular chassis number,
etc. and thus can track the service levels of the vehicles across the service
centers. This application has helped in giving better after sales service and
due to that customer satisfaction has improved 20-25% over the last 8 months,
which helped ultimately in 10% increase in customer retention.