Asia MotorWorks : Vehicle Maintenance History

Operating in the heavy commercial vehicles segment, the company was facing it

hard to maintain the service order history of vehicles in a centralized

database. This database could enable dealers and service centers across the

country to know about the past services done on the vehicles and the actions

taken to resolve them. There was the burning need to have information at the

company level about what was happening in the field across the country in terms

of vehicle service.

Since the company intended to have a full-fledged Dealer Management System in

next 3 year, it was imperative to have an app deployed on a fast-paced manner in
meantime that could capture service orders from service centers and dealers

across the country. A Web based 'Vehicle Maintenance History' (VMH) application

was developed. With this application and centralized database, the corporate and

regional level executives could get a real-time picture of information

pertaining to how many vehicles were reported for service, time it took to

service the vehicle, history of service record for a particular chassis number,

etc. and thus can track the service levels of the vehicles across the service

centers. This application has helped in giving better after sales service and

due to that customer satisfaction has improved 20-25% over the last 8 months,

which helped ultimately in 10% increase in customer retention.