Providing reliable and timely information is the key to success for a
logistics company like Blue Dart. The customers usually demand delivery
information for their expensive parcels and sensitive documents as soon as
possible. But the information updates about the delivery of a courier was
happening after a time delay of about 2 hours, and this delay got increased to 4
hours if the courier was undelivered. This process was decentralized, time
consuming and manual, as the courier delivery boy would pass the information on
his phone to his associated office at intervals of every 2 hours. This resulted
in the retrieval of “proof of delivery” document for signature verification
being delayed by a few days. To counter this delay and automate the process of
“proof of delivery”, Blue Dart envisaged the project — On The Move, to automate
the frontline delivery personnels.
Blue Dart chose a rugged hand-held device which could withstand extreme
environment conditions and demanded rough usage that would be used to track and
capture the activities while a courier was on the move. The device and the
application had to be simple because it was to be used by frontline couriers.
With this project, the entire delivery process has been automated and
latitude/longitude of the point of delivery are captured by the device enabling
tracking. Thus providing the courier delivery status to the customers has now
become possible on a real time basis.
Project Specs | ||
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Implementation Partner | ||
Rony Zachariah., Avon Mobility Solutions Pvt.Ltd. |