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Blue Dart Express : On the Move

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PCQ Bureau
New Update

Providing reliable and timely information is the key to success for a

logistics company like Blue Dart. The customers usually demand delivery

information for their expensive parcels and sensitive documents as soon as

possible. But the information updates about the delivery of a courier was

happening after a time delay of about 2 hours, and this delay got increased to 4

hours if the courier was undelivered. This process was decentralized, time

consuming and manual, as the courier delivery boy would pass the information on

his phone to his associated office at intervals of every 2 hours. This resulted

in the retrieval of “proof of delivery” document for signature verification

being delayed by a few days. To counter this delay and automate the process of

“proof of delivery”, Blue Dart envisaged the project — On The Move, to automate

the frontline delivery personnels.

Blue Dart chose a rugged hand-held device which could withstand extreme

environment conditions and demanded rough usage that would be used to track and

capture the activities while a courier was on the move. The device and the

application had to be simple because it was to be used by frontline couriers.

With this project, the entire delivery process has been automated and

latitude/longitude of the point of delivery are captured by the device enabling

tracking. Thus providing the courier delivery status to the customers has now

become possible on a real time basis.

Project Specs
  • Daniel Matthews,



    Senior Manager-Systems, Projet Head

    Deployment Location: Mumbai, Delhi, Bangalore, Chennai,

    Hyderabad & Ahmedabad

  • Team Size: 3
  • Tech Used: Xeon Quad Core Servers, hand-held touch screen

    Enterprise Device with GPS/ Wifi/ Bluetooth/ GPRS Microsoft .NET platform

    for application development, GPS and related APIs
  • Expected life: Life-long
Implementation Partner
Rony Zachariah.,



Avon Mobility Solutions Pvt.Ltd.
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