BSNL-DoTSoFT

BSNL had manual and multiple databases for various functions such as Service
Provisioning, Telephone Revenue and Accounting, Directory Inquiry, and Fault
Rectification Systems. Each of these functional areas had its own customer data
in different versions. While these operations are related to each other, they
were working in isolation. The situation was the same in most of the operational
units of BSNL across the country. Also, the system was not ready to take up new
challenges of telecom vertical business. To solve these problems, BSNL tied up
with Sai Infosystem (India) to rollout a project called DoTSoFt. The project has
been implemented in 171 districts in India. DoTSoFT comprises Customer Relation,
Billing modules, Fault Repair System and Directory Inquiry (DQ) system for
various operational units. BSNL can monitor and control cash collection and
realization online. DoTsoFT also enables monitoring of non-payment and overdue
payment of customers online and alleviates action for fast realization of
payments. The project has reduced redundancy of data.

	Project Specs Business problem: To automate processes such as billing modules and fault repair system IT solution: A workflow solution was deployed to integrate all the systems of the organization Impact: Transparency brought into operations, no duplicity of data Implementation partner: Sai Info-System (India)
Mr. Murali Nair, Project Manager