BSNL-DoTSoFT

BSNL had manual and multiple databases for various functions such as Service

Provisioning, Telephone Revenue and Accounting, Directory Inquiry, and Fault

Rectification Systems. Each of these functional areas had its own customer data

in different versions. While these operations are related to each other, they

were working in isolation. The situation was the same in most of the operational

units of BSNL across the country. Also, the system was not ready to take up new

challenges of telecom vertical business. To solve these problems, BSNL tied up

with Sai Infosystem (India) to rollout a project called DoTSoFt. The project has

been implemented in 171 districts in India. DoTSoFT comprises Customer Relation,

Billing modules, Fault Repair System and Directory Inquiry (DQ) system for

various operational units. BSNL can monitor and control cash collection and

realization online. DoTsoFT also enables monitoring of non-payment and overdue

payment of customers online and alleviates action for fast realization of

payments. The project has reduced redundancy of data.

	Project Specs Business problem: To automate processes such as billing modules and fault repair system IT solution: A workflow solution was deployed to integrate all the systems of the organization Impact: Transparency brought into operations, no duplicity of data Implementation partner: Sai Info-System (India)
Mr. Murali Nair, Project Manager