by February 22, 2006 0 comments



This book is meant for CEOs, who make and approve
strategy
for knowledge management. The book talks about techniques and roadmaps for
building a successful knowledge management system in an organization. It also
covers best practices and the tools and techniques for using conversation and
online interaction in order to provide an affordable and efficient
knowledge-based solution in place. In addition, the book gives you a
step-by-step ‘how-to’ for developing a well-organized knowledge base. This
includes formulating strategies and creating action plans, selecting the right
tool for P2P networks, interactive communication and events, working with legacy
systems, stimulate participation and improve productivity and measurement
criteria.

On chapter 7 of the book, it guides the chief executive to
choose the right technology for effective communication, plus also tells reader
which type of tools one should use for business communication. For example, it
says that group conversation on the Internet should include tools like e-mail,
chat, IM and message board. As you move towards chapter 9 (Conversing with
External Stakeholder), the book deals with the significance of external
conversation, which take place in context of business-to-customer (B2C)
relationship and business-to-business (B2B) relationship. So, if you want to
turn your business conversation into a rich source of business information, then
this is the book for you.

Authors: Cliff Figallo and Nancy Rhine
Price: Rs 329
Pages: 348
Distributor: Wiley Dreamtech India,
Delhi Tel: 23260877
E-mail: wdt@vsnl.net
RQS# E40 or SMS 134002 to 9811800601

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