Building the Knowledge Management Network

This book is meant for CEOs, who make and approve

strategy

for knowledge management. The book talks about techniques and roadmaps for

building a successful knowledge management system in an organization. It also

covers best practices and the tools and techniques for using conversation and

online interaction in order to provide an affordable and efficient

knowledge-based solution in place. In addition, the book gives you a

step-by-step 'how-to' for developing a well-organized knowledge base. This

includes formulating strategies and creating action plans, selecting the right

tool for P2P networks, interactive communication and events, working with legacy

systems, stimulate participation and improve productivity and measurement

criteria.

On chapter 7 of the book, it guides the chief executive to

choose the right technology for effective communication, plus also tells reader

which type of tools one should use for business communication. For example, it

says that group conversation on the Internet should include tools like e-mail,

chat, IM and message board. As you move towards chapter 9 (Conversing with

External Stakeholder), the book deals with the significance of external

conversation, which take place in context of business-to-customer (B2C)

relationship and business-to-business (B2B) relationship. So, if you want to

turn your business conversation into a rich source of business information, then

this is the book for you.

	Authors: Cliff Figallo and Nancy Rhine
	Price: Rs 329
	Pages: 348
	Distributor: Wiley Dreamtech India, Delhi Tel: 23260877 E-mail: wdt@vsnl.net RQS# E40 or SMS 134002 to 9811800601