Carzonrent India - Revenue Management System

The Problem: The company operates in more than 45 locations in a rent-a-car business and has various payment options such as cash/credit/direct payment and float. The company had implemented various solutions; likewise online credit card payment integrated with CRM, building the shared service center for centrally submission of bills to ensure the efficiency in the system but somehow they all were proved to be half fixed and no complete solution as still many transactions were going. Revenue leakage was also a major challenge.

The Solution: After studying all the gaps and requirements, “Revenue Management System” was implemented to track each and every transaction. The solution ensures that each transaction is closed, revenue is booked and payment is received against the transaction.

The Result: The company has not only been able to customize its internal process through technology enablement but also standardize the customer experience across India. Reconciliation issues have been resolved and there's accountability at each business transactions level. The biggest impact of this solution is that the company has saved around Rs. 1.5 Cr per year.