Covid an opportunity to accelerate digital journey #MaxLifeInsurance

We caught up with Suhail Ghai, EVP & Head – Information Technology, Max Life Insurance, who talked about all the changes taking place thanks to Covid, how technologies like Artificial Intelligence can help in dealing with the New Normal and a paperless world.

While talking about the Covid-19 pandemic and the lockdown which came up early this year, said Ghai, “We were able to move 7000 people to work from home over a period on one week. Before the end of March all our critical operations were functional. Our sales team showed a lot of agility to redefine virtual selling processes and train thousands of agents how to sell virtually and effectively. We also worked maniacally on all our processes which were non-digitized in a matter of a couple of weeks. We worked on removing physical paper from our journeys through OTPs and digital signatures.”

Check out the complete interview…