Dewan Housing Finance Corporation - Legal Scrutiny Report

The Problem: One of the most critical parts of any housing finance business is a legal scrutiny report of the property document.

A housing loan can't be processed without it. DHFL was earlier preparing this report manually, wherein a panel of external advocates would visit various branches of the company, collect all documents, go through them and then prepare the report. As one could imagine, this was an extremely time consuming process.

The Solution: The company has developed an application inhouse called Legal Scrutiny Report. This captures all information required to prepare a LSR, like property document, customer information, recommendations of legal viability, etc and uploads it online. As a result, the advocates can access these documents from anywhere.

The company used a SSL VPN to provide access.

The Result: DHFL customers get faster response because of this. Analysis of customer data has become more accurate and productivity of panel advocates has improved considerably.