General public in Andhra Pradesh had been facing problems in submitting
grievances to the District Collector. They spent a lot of time, money and faced
problems in traveling to the district head quarters from faraway places spread
across the state. Once these grievances had been submitted, people faced many
problems to even know the status of the grievance petition submitted by them.
Also the officials faced a lot of misery in tracking various grievances
submitted to them, compiling information and providing feedback to the public on
the grievances submitted.
Sixteen district collectors' offices in Andhra Pradesh have now been equipped
with "PRAJAVANI". Prajavani is a free web based software being used to submit
public grievances by the district administration and to monitor the action on
those by the district officers. It is an effective tool which allows the
district collector to monitor the performance of various departments on the
action being taken and generate reports with respect to the grievances submitted
by the public. Availability of the rural e-seva centers and at the District
Collector, have facilitated capturing the grievance information at Local Tahsil/Mandal
Level. This has made it easy for them to submit their grievance to the
Administration. The general public need not travel all the way to District
Collectorate for submission of the grievance petition, to the district head
quarters. After submission of the grievance, the status can be known to them
through Internet.
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Implementation Partner N/A |