Elbee Express : RealTrack

RRealTrack is meant to give its customers the real time information about the

delivery of their consignment. Earlier the information was updated at the end of

the day which was not at all accepted by the customers, and also resulted in

loss of reputation of the organization. Hence they needed a more robust and real

time application which could be easily updated in real time. This project helped

in resolving these challenges. In this case the delivery staff is provided with

a hand held device which will be have the address, where to deliver the

consignment. And when the consignment is delivered, the delivery staff can

update the status of the delivery. For training and support they partnered with

Bharti Airtel, else rest of the project was done in-house.

During the course of deployment the major challenge was to train the employee

of the organization. Apart from this they have to face the cost factor for both

the device and cost per transaction. But as the price of such devices keeps on

decreasing, They decided to purchase them. They also faced some technical

challenges. As the device is connected over GPRS, there are some places where it

did not work.

The key benefit they got was that the customers could now have visibility of

information as soon as delivery happens. This created loyalty and also increased

revenue. In the near future, they will implement GPS enabled devices so that it

will be easier for delivery staff to locate the delivery address.