Advertisment
Trends Watch

Enabling Claim Surveyors to Work on the Move

author-image
PCQ Bureau
New Update

Reliance General Insurance had integrated into its Claims Management System

(a homegrown app for processing of claims), an online Web based application

called Motoveys, so as to enable surveyors to login to online Motoveys and

prepare survey reports which could be referred to by RGI Claim Managers.

Advertisment

So where was the problem?



On a usual day, the surveyors were out in the field investigating,

collecting information, then getting back to their offices, log in to online

Motoveys and then filing the survey reports. Traveling to and fro from office

and redundant data entry was hampering their productivity. Also the number of

claims being processed peaked towards month-end resulting in huge load on the

Motoveys server with adverse impact on system performance and availability. This

affected the claim settlement time and in turn the customer service aspect.

Solution implemented



RGI came out with an Offline claim survey solution called Motoveys Claimlook
which enabled the surveyors, equipped with laptop and internet connectivity to

download all the required information from online server, file the survey and

loss assessment on the spot, and upload all this information on the central

server application while on the move, thus completing the survey process within

a few hours.

On

benefits of Motoveys Claimlook Solution

'Ever since the introduction of Claim Look solution,

  • The number of surveys per month by an assessor has

    increased from 92 to 117 in A class cities and metros which contributes to

    a major share of our claims.

  • The TAT of a motor accident claim loss assessment has

    come down, enabling faster settlement of claims. We find that 90% of the

    claims are assessed in less than 24 hours as against a corresponding

    figure of 78% earlier before the introduction of the initiative .



    There has been 15% reduction in the conveyance bill of our in-house
    assessors ever since its introduction.

  • Earlier on an average a standard claim would have 5-6

    paper photographs and each paper photograph cost us Rs 10. But now with

    the usage of digital photographs, being sent using this solution we have

    achieved a saving of Rs 1.5 crores per annum.'

Advertisment

Motoveys Claimlook is built on Microsoft product stack and

this application is built on .Net 2.0 (compatible with .Net 3.5 SP1). It uses

SQL Express on the client side. It comprises of a set of pre-configured advanced

features such as the compressed algorithm and bidirectional flow of data that

enables quick and efficient transfer of profound data at any given bandwidth.

Its inbuilt data base of master driver assembly and ancillaries is configured to

provide accurate estimation of losses to the damaged vehicle. Solution's user

interface has a friendly look and feel, like that of MS Outlook.

Benefits derived



With the loss details being capture offline, the quality of data has

increased considerably and allowed RGI to analyze data easily. With the report

filing enabled on the go, server application load also reduced significantly.

Click here-



Some Key Mobility Solutions Deployed by Indian Organizations

Advertisment