Enterprises Don't Suffer From Lack Of Data, But They Lack Actionable Insights

Subash Nambiar, VP-- Database, Oracle India

In an interaction with PC Quest, Subash Nambiar, VP-- Database, Oracle India talks about Oracle Management Cloud and Security model 

Tell us how expectations of enterprise customers have evolved over the past few years. How can companies such as Oracle ensure that they meet these expectations?

Enterprises need to contend with numerous challenges, such as increased pressure to reduce time-to-market for new applications and services. Further, the distributed nature and volume of operational data can be overwhelming. Companies such as Oracle are helping enterprises understand the need to plan and implement customer service strategies that cut across business processes and workflow, people, and technologies. Oracle’s data-driven, customer-centric approach focuses on defining and executing very specific, proactive customer service strategies. We’re closely collaborating with enterprises to help them improve overall quality, utilize employee resources more effectively, and automate processes.

What are some of the best practices CIOs and IT managers can follow to ensure that their IT systems meet and exceed customer expectations?

New age CIOs understand the value of getting closer to customers and offering them a great experience in the digital era. The need to drive an integrated approach across the entire organization also calls for an outside-in view when designing customer experience strategies. Reducing system complexities and making the engagement contextual is the key.

Can you elaborate on Oracle Management Cloud?

Oracle Management Cloud (OMC) is a suite of next-generation integrated monitoring, management, and analytics cloud services designed for today’s heterogeneous IT environments. The new cloud services leverage machine learning and big data techniques against the full breadth of the operational data set. OMC can help companies continue to develop at a very agile pace, but at the same time offer the best possible customer experience. These services are meant to provide value without forcing customers to update their application infrastructure.

How will it enable business drive their overall efficiency?

Today enterprises don’t suffer from lack of data, they suffer from lack of actionable insights. OMC addresses the challenge with a unified platform on cloud to provide real time insights. With OMC, enterprises can run IT like a business. OMC’s unified platform helps customers improve IT stability, prevent application outages, increase DevOps agility and strengthen security across their entire application and infrastructure portfolio. In fact, some of our customers have started to see value within just 15 minutes of deploying it.

How does OMC address security issues in cloud?

OMC uses a powerful security model that ensures the security and integrity of your IT operational data - in transit and once uploaded to OMC. As part of the Oracle Cloud, OMC is deployed on enterprise-grade infrastructure, fully managed by Oracle. OMC offers rapid and comprehensive detection and investigation, including threat detection and early warning signs along with intelligence feeds across on premises as well as cloud. It provides user session awareness and threat intelligence context, leading to smarter insights and swifter actions.

Can you share customer references?

We’re seeing great traction for OMC and have many customers across industries such as Telecom, Banking, Government, Logistics etc. Key customers include Safexpress, National Stock Exchange of India, Karur Vyasya Bank, HCL Technologies and IDEA Cellular.

What are the sectors that Oracle is targeting with OMC?

OMC is a vertical agnostic solution which can be easily deployed in any application across sectors such as logistics, telecom, manufacturing and financial services amongst others.