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3. ERP, CRM and SCM Projects

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PCQ Bureau
New Update




Bharat Oman Refineries Ltd - Change Request Management




ChaRM, saves the time and effort wasted in manual documenation and also provides the real time data.




Dishman Pharmaceuticals and chemicals Ltd - Project ACE




To keep a consistent flow of information between different departments, Project ACE was implemented.




Dr. Lal PathLabs - Health Connect




ERP deployed to enable the organization to automate and integrate its different business applications.




Essae Digitronics - ERP Implementation




With the ERP implementation, company gained excellent visibility into its entire business process




GODREJ AGROVET - GAVL SAP Implementation Project




The SAP solution allowed Godrej Agrovet to monitor its business efficiently across its 65 locations.




Essar Steel - IT Solution for Standardization & Reporting




To get visibility and complete control over the flow of information, Essar implemented this IT solution




Indian Oil Corporation Limited - Customer Acuisition Retention and Enrichment




Implementation of CARE helped IOCL in following a customer centric approach and increasing efficiency.




SEW Infrastructure - Chetas




The system allows them to forecast and allocate the right resources to projects, and ensure end-to-end process visibility nationwide.




Sonic Biochem Ext - Project Phoenix




The company's homegrown ERP had reached its limits after 10 years, leading to the deployment of a commercial ERP package.




Aircel Customer Care Organization - Customer Care Solution




This solution provides customer care execs with a single window view to 140 back-end apps, thereby cutting down AHT by 15%.




Cybage - Dynamics CRM 4.0 implementation




40% more leads created per week, 27% more sales calls per day, 45% more effective lead tracking achieved with this deployment.




Essar Steel - Deepening Customer Relationship




Within six months of deployment, Essar registered 4000+ opportunities, 35000+ visits to its self-service portal, and identified 1000+ prospects.




Fullerton Securities & Wealth Advisors - Tech Platform for Wealth Mgmt & Capital Markets




A solution to first understand customer needs through a no-obligation financial plan and then offer relevant financial solutions.




Hero Honda - Connect Dealer Management System




530 dealerships across 650+ locations have been brought on a single platform to improve customer service, optimize inventory, and analyze sales data.




Hexaware Technologies - Global Customer Relationship Management Solution




The solution gives single view of global sales data, 10% improved productivity and 50-60% faster response time to RFPs




CDRN Secretariat - Corporate Disaster Resource Network




To empower the efficient delivery of more humanitarian relief, CDRN Secretariat implemented this IT solution




ICICI Bank - Product 2 Customer CRM




A project that uses people, processes, and technology to put the customer in the center. The bank saw astonishing results because of this.




ICICI Bank - PIVOTAL CRM




A CRM that brings all customer data under one roof, thereby saving relationship managers' time and significantly improving lead conversion rate.




Oberoi Realty - Project Delight




The CRM solution has improved customer interactions, be more compliant, reduce human errors and costs, and improve productivity and TAT.




Punjab National Bank - Customer First CRM




47% leads converted to Rs. 2k+ Cr of business and 1 Cr+ customers added in last fiscal after deploying this CRM solution.




Chandan Healthcare - Pharmacy Management System




The Pharmacy Management System was deployed to manage purchase and supply of product and secure profit margin




YES Bank - Insights 2 Engage




In a world dominated by commercial CRM deployments, this bank builds its own home grown solution to leverage cross sell opportunities.
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