ERP Software

The first year that we introduced this category, SAP and Oracle shared the top honours. Since then it has been SAP all the way. This year is no different. Last year Oracle had come in second with a UPI of 40%. This year, though it’s still come in at number two, its UPI has gone up to 83%. The next in line, Ramco and JD Edwards, are quite far behind, with UPIs of 7% and 4%, respectively.

Most companies with an IT spend of between Rs 25 lakh to Rs 50 lakh voted for Oracle, while those over Rs one crore voted for SAP. BPOs and banking and finance gave Oracle its push, while BPOs and government departments and research bodies gave SAP its thrust.

In terms of brand loyalty, 87% users of SAP say that they will stick to it, while 77% of Oracle users say that they will remain loyal to it. The shift that may happen is 11% of Oracle users saying they will shift to SAP. But, only 3% of SAP users said that they may shift to Oracle. This is something that Oracle needs to take note of. Of the respondents who are currently using other ERP products, 27% want to try Oracle and 18% want to try SAP. As the IT spend gets smaller, the preference seems to be shifting towards Oracle, from SAP. This is something SAP will have to worry about as it goes ahead with its SME push.

We had included SCM and CRM as two categories this year, but both failed to get across-segment support, and so could not make it to the awards.