Fullerton India Credit Company Limited : BPM enabling Loan-related process

Being a recent entrant in the retail-lending segment, Fullerton India Credit
Company Limited (FICCL) planned for rapid rollout of branch networks to reach a
large customer base. The key focus behind conceptualization of this project was
that FICCL wanted to make every branch an independent profit center complemented
by centralized operations and policy governance. This, the company imagined,
would effectively address the customer needs locally and, at the same time, help
branches abide to the centralized policy guidelines and operations.

The deployment of this project essentially automates the entire Loan
Origination System (LOS), which takes care of all loan processing activities
e.g. Application Data Entry, Credit Verifications, Credit Approval, booking of
loan as well as post-booking application and document tracking. The company is
trying to resolve challenges such as achieving profit-oriented branches,
reducing turn-around-times, lowering cost of operations and improving customer
experience by the deployment of this project. As a future growth of this
project, FICCL has a target of reaching 1000 (currently around 750 branches)
branches by 2009 and integrating all those branches with this BPM system.