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Fullerton India Credit Company Limited : BPM enabling Loan-related process

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PCQ Bureau
New Update

Being a recent entrant in the retail-lending segment, Fullerton India Credit

Company Limited (FICCL) planned for rapid rollout of branch networks to reach a

large customer base. The key focus behind conceptualization of this project was

that FICCL wanted to make every branch an independent profit center complemented

by centralized operations and policy governance. This, the company imagined,

would effectively address the customer needs locally and, at the same time, help

branches abide to the centralized policy guidelines and operations.

The deployment of this project essentially automates the entire Loan

Origination System (LOS), which takes care of all loan processing activities

e.g. Application Data Entry, Credit Verifications, Credit Approval, booking of

loan as well as post-booking application and document tracking. The company is

trying to resolve challenges such as achieving profit-oriented branches,

reducing turn-around-times, lowering cost of operations and improving customer

experience by the deployment of this project. As a future growth of this

project, FICCL has a target of reaching 1000 (currently around 750 branches)

branches by 2009 and integrating all those branches with this BPM system.



Project Specs


Project Head: Pramod Krishnamurthy

Deployment Location:

Across India

Tech Used:

Intel Xeon Servers for application, IBM pSeries servers for database,

NewGen OmniFlow for BPM, Omni Docs for Document Mangement, and OmniCapture

for scanning

Expected life:

Currently under updation

Implementation

Partner




Tarun Nandwani, Head — Solutions Delivery


Newgen Software Technologies Limited


Flexcel is the implementation partner to FICCL to implement Flexcube (core
system)


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