Google Nest Wi-Fi Pro Users: Experiencing Connectivity Issues

Early next week, Google will deploy a software update for the new Nest Wi-Fi Pro to remedy the poor Internet connections some customers are now experiencing.

What is the company's outlook?

"The business is now evaluating complaints of a limited number of users experiencing lower Internet speeds on Nest Wi-Fi Pro routers, and that its teams are working to put out a remedy, " as said by Google Nest Wi-Fi product lead Sanjay Noronha.

What had the WI FI Pro mesh claimed?

The Nest Wi-Fi Pro mesh router, which Google unveiled last month, boasts compatibility with faster Wi-Fi 6E, reaching up to 5.4Gbps.

It also adds a 6GHz channel to lessen network congestion and automatically modifies "network performance to minimise interruptions."

What is the problem faced by the users?

However, many customers complained about limited download and upload rates ranging from 40 Mbps to 90Mbps on the Google Nest community site. According to a media source, users said their old Nest Wi-Fi Pro, which only supports Wi-Fi 5, functioned better than the new gadget. However, only some people who bought the new router are troubled by these problems. It predominantly impacted UK customers who utilised point-to-point protocol over ethernet (PPPoE) networks, as acknowledged by Google.

The UK and Europe are affected the most

According to the research, many digital subscriber lines (DSL) providers employ this approach, which necessitates consumers configuring their router with a username and password before accessing the Internet.

The issue has reportedly affected customers in the US and other regions of Europe. Moreover, according to reports on the forum, even those who have fibre.