HelpAge India: Tech Helps Helpage

Solution Requirement

In response, HelpAge India recently launched a mobile healthcare delivery service, which aims to provide 5 million seniors (age 60 and older) by 2020 with medicines, medical care, and supplies. But the logistical difficulties of delivering those goods and services have put the program at risk.

HelpAge India employs hundreds of call centre agents, relationship managers, and field personnel. And it can take them weeks to transfer details on donations, patients, and supplies from their mobile devices and paper notes into the charity’s on-premises enterprise resource planning applications. That manual work can cause serious delays in planning and scheduling resources.

Solution Deployment

Using a standard feature in the Oracle applications, HelpAge India can now set up access controls that allow only those individuals in certain roles to view and enter payments, expenses, and purchase order requests for their assigned projects. Also, because the Oracle Financials Cloud application connects with HelpAge’s bank, all of the donation receipts are automatically reconciled

and tracked to their respective projects.

“We have a separate portal that is integrated with Oracle CRM On Demand and Oracle Project Portfolio Management Cloud so that donors can track their investments against specific programs—and ensure their investments are going to their intended use, says HelpAge India CIO Partha Bardhan.

Solution Benefits

However, by migrating its procurement and inventory data toOracle Self-Service Procurement Cloud and Oracle Inventory Management Cloud, accessible from any internet-connected device, “we’ll be able to use dashboards that give us real-time insight into how much inventory we have on hand, what we need to purchase, which vendors are giving us the best credit and what the status of the project is,” says Puneet Bali, HelpAge India chief operating officer.

He estimates that the cloud migration will reduce the charity’s operating expenses by 14% and ultimately cut its inventory to near zero. In contrast to many NGOs, HelpAge India, with the help of cloud tools, is starting to act more like a financial institution: It takes clients’ money as a trusted adviser, makes calculated investments, and anticipates a return for every rupee it receives.

As the number of elderly people in India climbs from about 100 million today to an estimated 323 million by 2050, HelpAge India is on a mission to make that population a healthier one. By using cloud ERP applications to automate and account for all of its project functions, that’s a mission it’s better equipped to fulfil.